Collection Specialist at HEBRON SAVINGS BANK

Hebron, Maryland, United States -

Full Time

Start Date

Immediate

Expiry Date

22 Jun, 26

Salary

26.5

Posted On

24 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Delinquency Management, Borrower Communication, Loss Mitigation, Loan Monitoring, Negotiation, Documentation, Risk Assessment, Compliance, Judgment, Time Management, Problem-Solving, Analytical Skills, Communication, Organizational Skills, Independent Work, Collaborative Work

Industry

Banking

Description

POSITION TITLE: Collections Specialist DEPARTMENT: Credit Administration ACCOUNTABILITY: EVP Chief Credit Officer Scope of Responsibility: The Collections Officer is responsible for coordinating delinquency management efforts between Loan Officers, Branch Managers, and Asset Management. This role focuses on managing intermediate-stage delinquencies, ensuring timely borrower communication, supporting early loss mitigation efforts, and facilitating the transition of severely delinquent credits to Asset Management. Duties & Responsibilities: * Monitor delinquency reports daily and identify emerging risk trends across the loan portfolio. * Coordinate with Loan Officers and Branch Managers to ensure timely borrower outreach on accounts approaching 30 days past due, providing guidance on communication strategies, repayment options, and documentation expectations. * Lead collection efforts on loans generally 30–89 days past due, including borrower contact, negotiation of repayment arrangements within established guidelines, and preparation of collection letters, demand notices, and other communications in accordance with Bank policy and regulatory requirements. * Ensure all borrower interactions, collection activities, and repayment agreements are accurately documented in the Bank’s systems. * Review delinquent accounts and exercise judgment in recommending appropriate next actions, including repayment strategies and escalation based on defined risk triggers such as non-responsiveness, financial deterioration, or covenant violations. * Coordinate closely with Asset Management on deteriorating credits, including early intervention strategies and seamless transition of loans as needed. * Serve as the primary coordination point between Loan Officers, Branch Managers, and Asset Management to ensure consistent and timely execution of collection efforts across all stages of delinquency. * Exercise independent judgment in managing borrower relationships, developing repayment approaches within established guidelines, and determining when escalation or additional action is warranted. * Maintain a working knowledge of all applicable federal and state laws and regulations (including FCRA, SCRA, UDAAP, ECOA, and applicable state collection laws), ensuring compliance and the confidentiality and proper handling of customer information. * Support continuous improvement of collection processes, procedures, and communication practices to enhance efficiency and borrower outcomes. * Perform other related duties as assigned. Contacts & Relationships: Individuals in this position work closely with Loan Officers, Branch Managers, Asset Management, and Credit Administration to coordinate collection efforts, support delinquency management, and ensure timely escalation of problem credits. Interacts with senior management to communicate status, trends, and recommendations. Knowledge, Skills & Experience: * 3–5 years of experience in banking, collections, credit or related field. * Knowledge of commercial and consumer loan structures, collateral, and credit fundamentals. * Strong analytical and problem-solving skills. * Effective verbal and written communication skills. * Sound judgment and decision-making ability. * Strong organizational and time management skills. * Ability to work both independently and collaboratively. * Proficient in Microsoft Office and core banking or loan management systems. * Working knowledge of applicable federal and state laws and regulations related to collections and consumer protection (including FCRA, SCRA, UDAAP, ECOA, and related requirements). Physical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this position, the employee is regularly required to sit or stand for prolonged periods, reach with hands and arms, stoop, kneel or crouch. The employee must occasionally lift and/or move up to 15lbs. Vision abilities required include close vision, distance vision, and peripheral vision. Employee will need to be able to do close up paperwork and view computer screens. EEO Statement: Hebron Savings Bank provides equal employment opportunities to all employees and applicants without regard to unlawful considerations of race, creed, color, national origin, nationality, ancestry, age, sex, familial status, marital status, domestic partnership, aﬀectional or sexual orientation, gender identity or expression, liability for military service, mental or physical disability or perceived disability, and any other classiﬁcation protected by applicable state and federal laws. Reasonable accommodation is available for qualiﬁed individuals with disabilities, upon request. Hebron Savings Bank expressly prohibits any form of workplace harassment or unlawful discrimination against individuals on the same basis as outlined above. Job Classiﬁcation: Non-Exempt

Responsibilities

The Collections Officer coordinates delinquency management between Loan Officers, Branch Managers, and Asset Management, focusing on intermediate-stage delinquencies and supporting early loss mitigation efforts. Key duties include monitoring reports, leading collection efforts for accounts 30-89 days past due, and ensuring accurate system documentation of all activities.