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Collection Specialist at LAWAZEM
Beirut, Beirut Governorate, Lebanon -
Full Time

Start Date

Immediate

Expiry Date

21 Feb, 26

Salary

0.0

Posted On

23 Nov, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Communication Skills, Problem-Solving, Negotiation Skills, Analytical Skills, Attention to Detail, Accounting Software Proficiency, MS Office Proficiency, Fluency in Arabic, Fluency in English

Industry

Retail Office Equipment

Description
LAWAZEM is seeking a detail-oriented and proactive Collection Specialist to join our financial team. In this role, you will be responsible for managing the collection process for overdue accounts, ensuring timely payments, and maintaining positive relationships with customers. The ideal candidate will have strong communication skills and a knack for problem-solving. Responsibilities: Contact customers via phone, email, and letter to collect overdue payments. Review and analyze account statements to identify outstanding balances and discrepancies. Negotiate payment arrangements and establish payment plans for delinquent accounts. Maintain accurate records of customer interactions and collection efforts in the CRM system. Work closely with the accounting team to resolve billing disputes and discrepancies. Monitor accounts periodically to ensure that payments are made as agreed. Prepare regular reports on collection progress and status of overdue accounts. Keep up with industry regulations and company policies regarding collections. Bachelor's degree in Finance, Accounting, or a related field. Proven experience as a Collection Specialist or similar role. Strong understanding of collection laws and regulations. Excellent verbal and written communication skills. Effective negotiation and persuasion skills. Detail-oriented with strong analytical skills. Proficiency in using accounting software and MS Office applications. Ability to handle sensitive and confidential information. Fluent in Arabic and English.
Responsibilities
The Collection Specialist will manage the collection process for overdue accounts, ensuring timely payments and maintaining positive customer relationships. Responsibilities include contacting customers, reviewing account statements, negotiating payment arrangements, and preparing reports on collection progress.