JOB OVERVIEW:

We are seeking a detail-oriented and dedicated Collection Specialist to join our team in the Owners Association department. The Collection Specialist will be responsible for managing, monitoring, and collecting outstanding dues from owners within the association, ensuring compliance with the association’s policies and procedures, and maintaining excellent relationships with the owners.

QUALIFICATIONS:

• Proven experience in collections, accounts receivable, or similar roles, ideally within property management or owners association environments.
• Strong knowledge of collection laws and regulations.
• Excellent communication and negotiation skills.
• Ability to handle sensitive situations with professionalism and empathy.
• Detail-oriented with strong organizational skills.
• Proficient in MS Office Suite (Word, Excel, Outlook).
• Familiarity with accounting software (e.g., QuickBooks, Yardi, etc.) is a plus.

PREFERRED QUALIFICATIONS:

• Experience working in an owners association or property management setting.
• Knowledge of local and state collection laws.
  Job Type: Full-time
  Pay: AED6,000.00 - AED7,000.00 per mont

• Collections Management:
• Monitor overdue accounts and follow up with owners for payments in a timely and professional manner.
• Send payment reminders via phone calls, emails, and written correspondence to owners.
• Maintain accurate records of all communication and transactions related to collections.
• Account Reconciliation:
• Reconcile accounts receivable records and track payment history.
• Assist with the resolution of billing discrepancies or disputes, working with owners to facilitate a fair resolution.
• Payment Processing:
• Process incoming payments and ensure they are correctly applied to the owners’ accounts.
• Work closely with the finance team to ensure accurate reporting and handling of funds.
• Compliance and Reporting:
• Ensure all collection activities are in compliance with the association’s policies and local regulations.
• Prepare and submit regular reports on collection status, outstanding balances, and any escalated issues.
• Customer Service:
• Provide excellent customer service to owners, answering questions related to dues, payments, and account status.
• Maintain a positive relationship with owners while managing sensitive payment matters.
• Escalation and Legal Process:
• When necessary, escalate accounts to senior management or legal representatives for further action.
• Support in preparing necessary documentation for legal proceedings if accounts remain unpaid for extended periods.