Collection Specialist

at  Pinnacle International

Pinnacle International is one of Canada’s leading builders of luxury condominium residences, hotels, and commercial developments. Based in Vancouver, BC, Pinnacle has been involved in development, design, construction and management for over three decades. Pinnacle’s portfolio includes landmark locations in Vancouver, Toronto and San Diego.
Job Description:

The Collection Specialist position will be responsible for the following, but not limited to, responsibilities:

• Monitor and analyze accounts receivable aging reports to identify and follow up on overdue accounts. Prioritize collection efforts based on due dates and the severity of outstanding balances.
• Contact commercial and residential tenants regarding overdue payments and follow up on outstanding balances through phone calls, skip-tracing, emails, or letters.
• Ensure that tenants are served with notices/evictions promptly in accordance with tenancy rules and regulations
• Regular follow up with collection agencies and legal counsel
• Attend to court proceedings as required
• Maintain a professional and customer-focused approach during collections activities.
• Work with property managers to ensure that policies and procedures are implemented and monitored to enhance revenue and improve operation efficiency
• Investigate and resolve billing discrepancies or disputes with tenants, coordinating with relevant departments as necessary to address issues and ensure prompt resolution.
• Assist in evaluating creditworthiness for new and existing tenants by reviewing credit applications and conducting credit checks to minimize bad debt risk.
• Build and maintain positive relationships with tenants to facilitate efficient collections and address any inquiries or concerns related to their accounts.
• Prepare regular reports on accounts receivable status, aging analysis, and collection efforts for management review.

Requirements:

• Min. 5 years of experience in real estate industry with a proven track record in collections
• Working knowledge of Yardi and RealPage
• Solid understanding of accounting principles including accounts receivable processes, credit terms, invoicing and cash application
• Strong analytical skills to interpret financial data and identify discrepancies
• Understanding of real estate market fundamentals and regulations in Canada / United States
• Organized and detail-oriented
• Work independently and within a team setting
• Roll up your sleeves, hands on attitude with the ability to multi-task
• Strong verbal and written communication skills to interact with customers professionally during collections activities and collaborate with internal teams

If you believe that this position would be a good fit for you, please reply to this posting and submit your resume including your salary expectations.
We thank all interested applicants but only qualified candidates will be contacted. No telephone calls please.
Job Types: Full-time, Permanent
Pay: $60,000.00-$65,000.00 per year

Benefits:

• Dental care
• Extended health care
• Vision care

Work Location: In perso

• Monitor and analyze accounts receivable aging reports to identify and follow up on overdue accounts. Prioritize collection efforts based on due dates and the severity of outstanding balances.
• Contact commercial and residential tenants regarding overdue payments and follow up on outstanding balances through phone calls, skip-tracing, emails, or letters.
• Ensure that tenants are served with notices/evictions promptly in accordance with tenancy rules and regulations
• Regular follow up with collection agencies and legal counsel
• Attend to court proceedings as required
• Maintain a professional and customer-focused approach during collections activities.
• Work with property managers to ensure that policies and procedures are implemented and monitored to enhance revenue and improve operation efficiency
• Investigate and resolve billing discrepancies or disputes with tenants, coordinating with relevant departments as necessary to address issues and ensure prompt resolution.
• Assist in evaluating creditworthiness for new and existing tenants by reviewing credit applications and conducting credit checks to minimize bad debt risk.
• Build and maintain positive relationships with tenants to facilitate efficient collections and address any inquiries or concerns related to their accounts.
• Prepare regular reports on accounts receivable status, aging analysis, and collection efforts for management review