Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.
Inviting applications for the role of Collection Specialist –Senior Process Associate-German -Remote Poland
In this role, you should be able to use the German & English language skills and contact customers via email & phone for assigned portfolio in order to recover their overdue invoices, perform account reconciliation, help raising disputes
Responsibilities

In this role, you will be taking care of:

• Day to day customer contact by phone and mail, including chasing for customer payment as determined by work queue and keeping customer accounts within your portfolio accurate, clean and up to date
• Acting pro-actively to reduce the risk of potential bad debts
• Negotiating payment plans to resolve outstanding balances
• Preparing reports on the status of delinquent accounts and progress in collections
• Collaborating with internal teams to resolve discrepancies and disputes related to invoices and payments
• Recommending legal actions or write-offs when necessary for non-recoverable debts
• Building and maintaining positive relationship with the customers and stakeholders in line with the company’s values
• Building strong collaborative relationships with all stakeholders across the region
• Taking active part in projects related to improvements or process changes.

Qualifications we seek in you!

Minimum Qualifications / Skills

• Proven experience as a Collection Specialist or similar role in debt recovery
• Command of German language, spoken and written ( C1 level) and English (B2)
• Strong Communication and negotiation skills
• Ability to manage multiple tasks and prioritize effectively
• Proficiency in Microsoft Office,
• Attention to details and strong problem-solving abilities

Preferred Qualifications/ Skills

• Day to day customer contact by phone and mail, including chasing for customer payment as determined by work queue and keeping customer accounts within your portfolio accurate, clean and up to date
• Acting pro-actively to reduce the risk of potential bad debts
• Negotiating payment plans to resolve outstanding balances
• Preparing reports on the status of delinquent accounts and progress in collections
• Collaborating with internal teams to resolve discrepancies and disputes related to invoices and payments
• Recommending legal actions or write-offs when necessary for non-recoverable debts
• Building and maintaining positive relationship with the customers and stakeholders in line with the company’s values
• Building strong collaborative relationships with all stakeholders across the region
• Taking active part in projects related to improvements or process changes