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Collection Specialist at Tabby
Cairo, Cairo, Egypt -
Full Time

Start Date

Immediate

Expiry Date

21 Feb, 26

Salary

0.0

Posted On

23 Nov, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Collections Experience, Recovery Experience, UAE Regulations, Debt Collection Best Practices, Communication Skills, Problem-Solving Skills, Stakeholder Management, Empathy, Digital Tools, Performance Reporting

Industry

Financial Services

Description
Collection Specialist Department: Collection Employment Type: Full Time Location: Egypt Reporting To: Mohammed Hamid Description About the Role We’re on the lookout for a Collections Specialist to join our growing Risk & Collections team in the UAE. If you’re passionate about fintech, customer experience, and smart recovery strategies, this is your chance to be part of a company that's reshaping the future of finance. Key Responsibilities Account Management Manage delinquent accounts based on segmentation and performance data. Ensure all collection activities comply with internal policies, audit standards, and UAE regulatory requirements. Maintain strong governance and control frameworks to minimize risk. Customer Dispute Resolution Track and resolve customer disputes related to payments or services. Collaborate with internal teams for timely, fair, and customer-centric solutions. Customer Communication Ensure effective and professional communication to maximize recoveries while preserving the customer experience. Handle customer interactions across various digital channels. Skills, Knowledge & Expertise 2–3 years of collections or recovery experience, preferably in digital banking or fintech. Strong knowledge of UAE regulations and debt collection best practices. Experience with collection agencies, digital tools, and performance reporting. Excellent communication, problem-solving, and stakeholder management skills. Ability to balance empathy with commercial impact in customer conversations.
Responsibilities
The Collections Specialist will manage delinquent accounts and ensure compliance with internal policies and UAE regulations. They will also track and resolve customer disputes while maintaining effective communication to maximize recoveries.