EDUCATION AND EXPERIENCE REQUIRED:

• First level university degree with a focus in business or economics recommended or equivalent experience
• Typically 0 - 2 years of experience in collection

KNOWLEDGE AND SKILLS:

• Very good written and verbal communication, negotiation, and conflict resolution skills.
• Intermediate computer skills and accounting knowledge.
• Strong prioritization and organization skills; ability to work within deadlines
• Good problem solving and reconciliation skills.
• Good understanding of collection processes and financial concepts.
• Good influencing skills.
• Solutions oriented. High customer service orientation
• Strong initiative; ability to work independently
• Team player
• Capability of sharing knowledge
• Structured thinker and analytical skills
• Comfortable working with numbers
• Interest in the economical business sector
• Supporter of change
• Multicultural working experience is a plus.

THIS A REMOTE ROLE.

Ensures that the company converts revenue to cash by collecting accounts receivable. Manages collection processes, ensures compliance with company policy and legal requirements, assures process quality, and provides training and support. Ensures payments are collected in a timely manner and resolves issues and disputes that prevent customer payment.

RESPONSIBILITIES:

Collections Management:

• Monitor and manage assigned accounts to ensure timely collection of outstanding invoices.
• Review and assess aging reports to prioritize collection efforts.
• Contact customers via phone, email, or written correspondence to follow up on overdue accounts.
• Effectively apply trained collection strategies.
• Document actions taken and determine future collection steps in a centralized system.
• Demonstrate sound judgment, prompt follow-up, and timely structured escalations.

Dispute Resolution:

• Investigate and resolve customer disputes and discrepancies in a timely manner.
• Work with internal teams to gather necessary documentation and information for dispute resolution.
• Identify root causes of problems and assign the issue towards the responsible department in order to resolve; follow up internally to ensure timely resolution and to increase customer satisfaction.
• Develop and maintain positive relationships with customers to facilitate resolution of issues.

Reporting and Analysis:

• Prepare and analyze collection reports and metrics to track performance and identify trends.
• Provide regular updates and reports to management regarding collection activities and status.
• Recognizes trends for non- payment and resolves issues by engaging internal partners.
• Analyses at-risk customers and recommends account strategies to prevent delinquencies.

Collaboration:

• Work closely with the business and customer to address issues and ensure accurate billing.
• Build a close relationship with a portfolio of assigned customers (by phone and email).
• Recognize trends for nonpayment and resolve issues by engaging internal partners.
• Participate in team meetings and contribute to strategy discussions regarding collections and customer management.