QUALIFICATIONS:

Education and Experience Required:

• First level university degree with a focus in business or economics or equivalent experience;
• Typically 0-2 years of experience in a similar role or in Finance.

Knowledge and Skills Required:

• Good communication skills (written and verbal);
• Negotiation, influencing and conflict resolution skills;
• Fluent in English and Spanish;
• Solutions oriented with good problem solving and reconciliation skills;
• Basic accounting knowledge;
• Strong prioritization and organization skills;
• Ability to work within deadlines;
• Basic understanding of collection processes and financial concepts;
• High customer service orientation;
• Strong initiative, ability to work independently;
• Team player;
• Capability of sharing knowledge;
• Structured thinker and analytical skills;
• Comfortable working with numbers;
• Multicultural working experience is a plus;
• MS Office (Excel);
• SAP knowledge is a plus.

Responsibilities:

• Effectively apply trained collection strategies to ensure customer payments are received timely;
• Build a close relationship with a portfolio of assigned customers (by phone and email);
• Analyze and research customer’s receivables account delinquency and determine the type of communication method to facilitate payment;
• Identify, negotiate, implement payment solutions and overcome customer process inefficiencies;
• Document actions taken and determine future collection steps in a centralized system;
• Identify delays due to disputes;
• Resolve disputes related to customer payment on delinquent accounts, negotiate and ensure payment from customer;
• Identify root causes of problems and assign the issue towards the responsible department in order to resolve; follow up internally to ensure timely resolution and to increase customer satisfaction;
• Establish international relationships with departments in DXC worldwide (credit, billing, sales, controllership, etc.) to agree upon customer solutions to implement;
• Recognize trends for nonpayment and resolve issues by engaging internal partners;
• Analyze at-risk customers and recommend account strategies to prevent delinquencies;
• Demonstrate sound judgment, prompt follow-up, and timely structured escalations;
• Identify “at risk” customers and engage key contacts (credit and sales) to resolve issues;
• Build strong customer relationships to ensure world class Total Customer Experience and win/win outcomes are achieved;
• Lead and participate in local projects that enhance operational efficiencies within Collections organization;
• Lead or participate in cross-functional teaming to improve customer payment cycle, facilitate solutions for customer receivable issues, and improve organizational processes.