Collection Supervisor in Training at Professional Credit Service

Springfield, Oregon, United States -

Full Time

Start Date

Immediate

Expiry Date

17 Apr, 26

Salary

0.0

Posted On

17 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Collections, Customer Service, Communication, Problem-Solving, Interpersonal Skills, Leadership, Microsoft Office, Technical Proficiency, Compliance, Team Motivation, Process Improvement, Decision-Making, Integrity, Accountability, Adaptability, Continuous Improvement

Industry

Hospitals and Health Care

Description

Job Details Job Location: MI90 Springfield Office - Springfield, OR 97477 Position Type: Full-time Education Level: High School Diploma/GED or equivolent Travel Percentage: None Location: Springfield, OR office or Remote in AZ, TX, FL only Professional Credit is a leader in the accounts receivable management industry, dedicated to providing compassionate and effective financial solutions. We are seeking a Call Center Collections Supervisor in Training to lead, motivate, and develop a high-performing collections team. This training program provides comprehensive exposure to all phases of collections, including the art of collections, compliance, legal processes, and departmental operations. During the program, one will build strong working relationships, develop technical proficiency across all verticals, and actively contribute to continuous improvement initiatives. Key Responsibilities: Assist in overseeing daily collections operations, ensuring compliance with company policies and regulations. Support, mentor, and motivate collections representatives to achieve performance goals. Monitor and analyze collection metrics to improve efficiency and effectiveness. Handle escalated customer interactions with professionalism and problem-solving skills. Participate in in-depth overview with all departments, including but not limited to Legal, CHD, Trust and Client Experience. Collaborate with management to implement process improvements and training programs. Participate in leadership training and development to transition into a supervisory role. Qualifications: Previous experience in collections, customer service, or related field preferred. Strong communication, problem-solving, and interpersonal skills. Ability to work in a fast-paced, goal-driven environment. Leadership potential with a willingness to learn and grow. Proficiency in Microsoft Office and familiarity with collections software is a plus. Embody Professional Credit’s Core Values Sound decision‑making skills and the ability to navigate challenging or stressful situations. Ability to work under pressure, meet deadlines, and adapt to changing priorities in a fast-paced environment. A high level of integrity, honesty, and accountability in all aspects of work. Why Join Us? Career development and leadership training opportunities. Competitive compensation. Great benefits (health, dental & vision Insurance) & traditional 401k/Roth Plan Work/Life balance with Paid Time-Off and paid Holidays. Supportive and team-oriented work environment. If you are ready to take the next step in your career and grow into a leadership role, we encourage you to apply! See what it's like to work at Professional by visiting our website and check out our video: http://www.professionalcredit.com/index.php/careers DFW/EOE Qualifications What do we offer you: Competitive compensation structure with bonus incentive program Medical, dental, and vision insurance 401k/Roth plan Paid Time-off and Holiday pay Volunteer and Community Outreach Programs Casual call center environment conveniently located on the EMX line, with a free bus pass. See what it's like to work at Professional by visiting our website and check out our video: http://www.professionalcredit.com/index.php/careers Apply today to get your career started by sending your resume to: careers@en-source.com. Visit us at www.professionalcredit.com/careers EOE/DFW

Responsibilities

Assist in overseeing daily collections operations and support collections representatives to achieve performance goals. Monitor collection metrics and handle escalated customer interactions professionally.