Collections Account Manager at Zwicker & Associates, P.C.

Hebron, Kentucky, United States -

Full Time

Start Date

Immediate

Expiry Date

23 Feb, 26

Salary

20.0

Posted On

25 Nov, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Administration Skills, Phone Skills, Excel, Communication Skills, Negotiation Skills, Organizational Skills, Decision-Making Skills, Listening Skills, Interpersonal Skills, Oral Communication, Written Communication, Computer Skills, Fast-Paced Environment, Critical Thinking

Industry

Law Practice

Description

Description The most prestigious lending institutions trust Zwicker & Associates, P.C. to protect their legal interests nationwide. Zwicker & Associates P.C. is a national creditor rights law firm that emphasizes ethics, compliance, and assertive representation of our clients’ interests, making us the industry leader in debt collection. Founded in 1991, Zwicker represents lenders in various consumer and commercial recovery efforts and litigation. Zwicker is headquartered in Andover, Massachusetts, and has office locations across the United States. As Zwicker continues to grow, we are seeking reliable, dynamic, driven individuals, preferably with experience in a fast-paced, customer service-oriented call center or collections environment, to join our dynamic team in our Hebron, Kentucky office. If you don't have experience, but feel you would thrive in a fast-paced call center environment, and possess a willingness to learn with a winning attitude, we would love to hear from you. The base hourly rate for this position is $20.00 per hour. Responsibilities include: Establish contact with debt settlement companies and/or attorneys to discuss delinquencies and ability/willingness to pay and to identify the appropriate repayment programs/options available to them for their consumers Record accurate and detailed notes; update account status and card member’s information into computer system Meet or exceed daily, weekly and monthly performance goals, deadlines and objectives Comply with policies and procedures of Zwicker & Associates, P.C. Comply with FDCPA and state consumer protection laws Other duties as assigned Requirements Above-average administration and phone skills Fluent in Excel Ability to effectively communicate with debt settlement firms and law firms via phone and/or email Strong negotiation skills Excellent communication skills Well organized, results-driven Effective decision-making skills Strong listening, interpersonal, oral, and written communication skills Basic computer skills Ability to work in a fast-paced, changing environment Be able to communicate in a common language with (or to) individuals or groups verbally and/or in writing Be able to operate a computer, phone, or equivalent device Be able to complete a minimum of a 40-hour flexible workweek schedule Be able to read and comprehend position-specific documents and correspondence Physical Qualifications Be able to lift five pounds or greater Be able to sit 90% of the workday at times Be able to bend at the waist and be mobile when needed Be able to concentrate and use critical thinking Please note that this job description is not intended to be a comprehensive listing of all activities, duties, or responsibilities required of the employee in this position. Duties, responsibilities, and activities are subject to change at any time, with or without notice. Zwicker & Associates, P.C. is committed to providing equal employment opportunities to qualified individuals with disabilities. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position. If you wish to seek an accommodation regarding the requirements of this position, please inform Human Resources Management. This is a full-time, full-benefit position. The benefit package includes medical, vision, and dental insurance, long-term disability insurance, life insurance, compensated time off, paid holidays, and 401 (K) with match: no phone calls, no agencies, EOE, drug-free workplace. Please review our Applicant Privacy Notice: http://www.zwickerpc.com/job-applicant-privacy-notice/ Each posted position will be active for at least five (5) business days, during which time all qualified and eligible employees can apply.

Responsibilities

Establish contact with debt settlement companies and attorneys to discuss delinquencies and repayment options. Record accurate notes and update account status while meeting performance goals and complying with relevant laws.