Collections & Accounts Receivable Specialist - EST Hrs (Remote) at ISTA Personnel Solutions

, KwaZulu-Natal, South Africa -

Full Time

Start Date

Immediate

Expiry Date

08 Mar, 26

Salary

0.0

Posted On

08 Dec, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Collections, Accounts Receivable, Communication, Problem-Solving, Proactive, Goal-Driven, Assertive, Professionalism, MS Office, Outlook, Record Keeping, Customer Service, Negotiation, Time Management, Attention to Detail, Team Collaboration

Industry

Outsourcing and Offshoring Consulting

Description

ISTA Personnel Solutions is a dynamic and fast-growing BPO company. We are not a recruitment agency - we operate as a dedicated extension of our clients’ teams, delivering high-quality service with precision, efficiency, and a personal touch. Join our team as a Collections & Accounts Receivable Specialist to support our US-based client. This role focuses on follow-up on overdue invoices, ensuring payments are collected promptly while maintaining accuracy in all AR records. PLEASE NOTE: Working Hours: Monday – Friday | 9:00 AM – 6:00 PM EST (4:00 PM – 01:00 AM South African time - subject to daylight savings). Weekend Coverage may be required if a call comes in. The client will provide advance notice if shifts need to be adjusted. Public Holidays: This role requires working on both South African and U.S. public holidays (compensation for SA public holidays in accordance with the BCEA). Internet Requirements: A fixed fibre line with a minimum speed of 25 Mbps (upload & download) and wired Ethernet capability is mandatory. Applicants without a fixed fibre line cannot be considered. Power Backup: Reliable backup required to manage load shedding or outages. Applicants without a power backup cannot be considered. Work Environment: Fully remote. Job Responsibilities: Proactively follow up on aging customer invoices via phone and email to ensure timely collections. Maintain a strong focus on the end goal of recovering outstanding payments, not just completing required steps. Identify issues that delay payment (incorrect contacts, missing info, disputes, etc.) and take initiative to resolve them independently. Escalate challenges when needed but demonstrate strong ownership of all assigned accounts. Maintain accurate records of all communications and follow-up activities in internal systems. Communicate professionally while remaining assertive and firm to achieve collection targets. Collaborate with internal teams to ensure alignment on account statuses and action plans. Soft Skills: Excellent written and verbal English communication. Highly proactive and able to take full ownership of accounts. Goal-driven with a strong understanding of the desired outcome: collecting outstanding money. Assertive, confident, and persistent in driving results. Strong problem-solving ability - able to uncover correct contacts, resolve account issues, and remove obstacles. Professional and calm under pressure. Technical Skills: Basic computer skills, including MS Office and Outlook. Comfortable navigating systems to update records accurately. If you are not contacted within 14 working days, please consider your application unsuccessful.

Responsibilities

The Collections & Accounts Receivable Specialist will proactively follow up on overdue invoices and maintain accurate records of all communications. The role requires identifying issues that delay payments and collaborating with internal teams to ensure alignment on account statuses.