ESSENTIAL SKILLS AND ATTRIBUTES:

• Team player with clear focus on customer service, quality and accuracy
• Excellent telephone manner
• Takes ownership of queries, problems and projects and manages to resolution
• Able to manage own workload and work unsupervised if necessary
• Have good experience with Microsoft packages including Excel and Word.
• Understand terms and conditions of various Hire Agreements.
• Understand and adhere to industry standards, e.g. Data Protection Act and Consumer Credit Act.
• Understand the objectives of the company and work towards them through a personal development plan.

ROLE:

Our 4 strong Credit Control Team are fun, friendly and hard-working and we are looking for a like-minded individual with confident communication skills to develop a fulfilling career in credit control.
You will be responsible for chasing high volume/low value debts of around 3,000 debtors per month. You must be target driven and have the ability to meet and exceed team targets. You will pro-actively chase payments from customers, ensuring cash collection is maximised to its full potential.

MAIN DUTIES:

• You will handle customers with tact and diplomacy, demonstrating empathy whilst focusing on debt recovery targets.
• You will work to understand various Hire Agreements as well as industry regulations such as FCA, treating customers fairly, GDPR and the Consumer Credit Act.
• You will need strong PC skills conversant in MS Office Applications.
• You will maintain accurate records and provide reports on arrears, actioning cases to the point of termination and escalation.
• Deal with any Direct Debit failures that occur, chasing outstanding/late payments. Demonstrate commercial awareness and business aptitude in making decisions concerning failed Direct Debits on a day to day basis
  Whilst previous experience of Debt Collection would be useful, it is not essential.