CornerStone Staffing is seeking Collections Agents/Customer Service Representatives with a great team work ethic and with experience in fast paced environment. If you have this experience we have the right job for you!
Collections Agent/Customer Service Represntatives
Location Whiteville, NC | Onsite

MINIMUM QUALIFICATIONS

3 years of customer service experience — Required
High School Diploma or equivalent (GED) — Required
Call center experience — Highly preferred
Bilingual proficiency — Highly preferred

PREFERRED SKILLS

Strong verbal and written communication
Sound decision-making and time management
Team collaboration in high-pressure environments

COMPLIANCE REQUIREMENTS

Must pass criminal background check and drug screening
Provide two verifiable employment references
By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from CornerStone and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at: https://www.cornerstonestaffing.com/privacy

ROLE IMPACT

This role is critical to maintaining financial stability by collecting delinquent accounts in a timely and professional manner. Success is defined by meeting established call quotas, resolution metrics, and maintaining compliance with standardized collection procedures.

KEY RESPONSIBILITIES

Follow established procedures to collect delinquent accounts with professionalism
Achieve metrics including call volume, contact percentage, and promises kept
Negotiate repayment plans based on client capability and intent
Maintain accurate and professional documentation in the collection system
Collaborate with supervisors to escalate high-risk accounts for possible repossession or foreclosure