Come join us at FDR Alliance as we expand our Team!
We are here to help consumers resolve their outstanding account balance and have a positive impact on their credit worthiness. We provide financial literacy resources and using technology to empower consumers to overcome debt and create a brighter solution. We are hiring both experienced and entry level Collectors to help us develop and grow a dynamic team.

JOB DESCRIPTION:

• Contact customers with balances and negotiate payment terms and schedules
• Effectively maintaining work files for outbound, and incoming calls
• Collect on delinquent accounts in a timely, orderly and professional manner
• Communicate effectively with Internal and External customers
• Follow all standardized collection procedures.
• Adherence to the Fair Debt Collection Practice Act, Collection, Repossession and Bankruptcy laws/regulations.
• Use various collection systems to update customers’ accounts and to correspond with
• Follow the Collections and skip tracing guidelines
• Meet or exceed Performance goals and deadlines
• Performs other duties and assigned

REQUIRED EXPERIENCE:

• 3-5 years high volume corporate third-party debt collections experience
• Knowledge of billing and collections procedures
• Accounts Receivable knowledge/experience
• Strong negotiation and customer service skills
• Excellent verbal and written communication skills
• Strong attention to detail, organized, efficient and able to multi-task
• Excellent customer service skills
• Goal-oriented
• Proficient computer skills
• Experience using CUBS or DRS systems an asset
• Bilingualism is an asset - Spanish
  Job Type: Full-time

Benefits:

• Opportunities for advancement
• Paid time off
• Paid training
• Referral program

Application Question(s):

• How many years of debt collections experience do you have?
• What is your salary expectation?

Experience:

• Customer service: 3 years (Preferred)
• debt collections: 3 years (Preferred)
• accounts receivable: 3 years (Preferred)
• call centre: 3 years (Preferred)

Language:

• English fluently (Required)

Work Location: In perso

Please refer the Job description for details