CANDIDATE PROFILE:

The ideal candidate will have 1-2 years of experience working in credit control or accounts receivable. They will possess a strong working knowledge of the collection process and be driven by targets and results. They will be team orientated and also competent to work on their own initiative, always seeking to improve individual performance. This person will need excellent customer service skills, demonstrating clear communication- both written and verbal.

ABOUT THE ROLE:

Flogas Energy is looking to recruit a proactive and detail-oriented Collections Agent to join our growing team in the dynamic Energy Market. This is a key role in supporting the expansion of our business and customer base, working closely with the credit control team to manage cash collections, handle customer queries, and ensure the smooth operation of credit activities.
Please note, this is a 12-month contract.

KEY RESPONSIBILITIES:

• Manage the collection of payments from Commercial and Domestic accounts, ensuring timely and accurate processing.
• Ensure strict compliance with the company’s Credit Policy in all credit control activities.
• Initiate and manage outbound calls to follow up on outstanding payments.
• Consistently meet and exceed targets related to cash collections, recovery rates, and other key performance indicators.
• Refer overdue accounts to debt collection agencies and initiate legal action where necessary.
• Serve as the primary point of contact for large, complex customer groups, managing consolidated invoicing, account reconciliations, and multi-entity billing structures.
• Work with customers to create and manage payment plans for both Domestic and Commercial accounts.
• Maintain oversight of outstanding debtor balances, ensuring accurate tracking and resolution of aged debts.
• Respond to customer inquiries promptly, investigating and resolving account-related issues.
• Handle customer communications via email and phone, ensuring a high standard of service.
• Prepare regular reports on cash collections, aged debts, and other key metrics; perform general administrative tasks as required.
• Investigate unresolved debt issues, escalating them where necessary to ensure timely resolution.
• Assist with various additional tasks and projects as needed to support the credit control function.