ABOUT NORTHLAKE FINANCIAL

Northlake Financial team is growing! If you are a committed and collaborative professional looking to contribute to a hard-working, innovative team, this opportunity is for you.

Requirements of a Collections Agent:

• Ability to work flexible hours between 7 am and 9 pm Monday-Saturday
• Effective communication skills both oral and written
• Ability to show discretion in confidential matters
• Must be able to work independently as well as be an effective team member
• Excellent organizational and time management skill

Qualifications of a Collections Agent:

• High school diploma or equivalent education required
• 1-2 years’ experience in financial services or collections
• Intermediate skill set in Microsoft 365 applications such as Outlook, Teams & SharePoin

PURPOSE OF A COLLECTIONS AGENT:

The Collections Agent is responsible for engaging with customers over the phone to support and guide them through the repayment process. This role requires a strong customer service mindset, creative problem-solving, and the ability to work within policy while applying sound judgment. A successful agent will be results-driven, integrity-focused, and able to work independently in a fast-paced, target-oriented environment.

JOB RESPONSIBILITIES OF A COLLECTIONS AGENT:

• Manage late-stage delinquency accounts by developing repayment strategies tailored to each customer’s situation
• Educate customers and address frequently asked questions with clarity and professionalism
• Deliver outstanding service while meeting or exceeding NorthLakeFinancials’ performance metrics and collection targets
• Initiate contact with past-due customers via appropriate communication channels and negotiate payment arrangements within approved authority levels
• Apply internal policies and procedures to ensure consistent and fair payment recovery practices
• Evaluate account risks and escalate for further action when necessary
• Accurately document all call activity and customer interactions in the collections system, including promises to pay and agreed-upon timelines
• Ensure compliance with regulatory standards and industry best practices in all collection activities
• Consistently meet individual and team collection goals
• Carry out additional collection-related duties as assigned

Requirements of a Collections Agent:

• Ability to work flexible hours between 7 am and 9 pm Monday-Saturday
• Effective communication skills both oral and written
• Ability to show discretion in confidential matters
• Must be able to work independently as well as be an effective team member
• Excellent organizational and time management skills

Qualifications of a Collections Agent:

• High school diploma or equivalent education required
• 1-2 years’ experience in financial services or collections
• Intermediate skill set in Microsoft 365 applications such as Outlook, Teams & SharePoint