SUMMARY

As a Collections Agent at PosiGen, you’ll be a key player in helping customers stay on track with their energy goals while ensuring the timely resolution of overdue accounts. Reporting to the Collections Manager, you’ll combine empathy and persistence to deliver outstanding service, guide customers through payment solutions, and drive results in a fast-paced, mission-driven environment.
This is more than just a collection’s role—it’s an opportunity to build trust, support clean energy access, and grow your earning potential through performance-based incentives.
This is an on-site position located in St. Rose, LA.

EDUCATION/EXPERIENCE

• High School diploma or GED required.
• Minimum of two years in customer service.
• Familiarity with billing and collections procedures.
• Proficiency in Google Workspace preferred; experience with Salesforce is a plus.
• Bilingual in Spanish preferred.
• Excellent written and verbal communication skills required.
• Strong customer service skills and experience are essential.

• Primary responsibilities involve regular speaking, listening, standing, walking, using hands to handle or feel objects, and reaching with arms.
• Occasionally, the role may require sitting, climbing, balancing, stooping, kneeling, crouching, or crawling. Employees must be able to frequently lift and move objects weighing up to 10 pounds and occasionally up to 40 pounds.
• Vision requirements include the ability to focus at close and long distances, distinguish colors, maintain peripheral awareness, perceive depth, and make precise focus adjustments