Red Recruitment is recruiting a Collections Agent in Banbury to join our client, a premier contact centre outsourcing business, dedicated to delivering exceptional service to their clients.
They are looking for a Collections Agent to join their team on a temporary basis.

• Handle and resolve customer queries across multiple channels, including telephony and webchat, ensuring first contact resolution.
• Making phone calls, sending emails, or utilising other communication methods to reach customers with past due accounts
• Assessing customer account details to understand the delinquency status and identify potential collection strategies
• Negotiating payment plans with customers to recover outstanding balances in a timely manner
• Addressing customer concerns and resolving billing disputes when necessar