COMPANY OVERVIEW

We are committed to maintaining a professional and supportive environment where our team members can thrive. We are seeking an experienced Collection Representative to join our growing team. If you have a proven track record in debt collections and are looking for a full-time position with great benefits, we would love to hear from you!

Job Responsibilities:

• Contact customers via phone, email, or mail to collect outstanding debts.
• Negotiate payment arrangements and settlements while maintaining positive customer relationships.
• Maintain accurate records of all collection activities in the system.
• Handle incoming inquiries from customers about their accounts and resolve issues professionally.
• Work closely with other departments to ensure smooth processing of accounts.
• Meet and exceed individual and team collection goals.
• Follow up on overdue accounts in a timely manner and ensure compliance with company policies and regulations.

Qualifications:

• Minimum of 2 years of experience in debt collection or a related field.
• Strong negotiation and communication skills.
• Ability to handle sensitive customer information with confidentiality and professionalism.
• Detail-oriented with excellent organizational skills.
• Ability to work independently and as part of a team.
• Proficiency in Microsoft Office and/or debt collection software.
• Knowledge of applicable debt collection laws and regulations is a plus.

Benefits:

• Health, dental, and vision insurance.
• Paid time off (PTO) and holidays.
• 401(k) plan with company match.
• Opportunities for growth and advancement within the company.

• Contact customers via phone, email, or mail to collect outstanding debts.
• Negotiate payment arrangements and settlements while maintaining positive customer relationships.
• Maintain accurate records of all collection activities in the system.
• Handle incoming inquiries from customers about their accounts and resolve issues professionally.
• Work closely with other departments to ensure smooth processing of accounts.
• Meet and exceed individual and team collection goals.
• Follow up on overdue accounts in a timely manner and ensure compliance with company policies and regulations