EDUCATION AND EXPERIENCE:

• Bachelor’s degree in accounting or finance preferred; will substitute experience for education
• 3+ years of progressive experience in collections, with a proven track record of success in recovering difficult depts
• Experience with handing escalated calls and complex accounts

COLLECTIONS AGENT JOB RESPONSIBILITIES:

The Collections Agent plays a crucial role in managing and resolving complex outstanding debts. They are responsible for a portfolio of challenging accounts and employ advanced negotiation techniques to secure payments, while adhering to all relevant regulations. This role requires exceptional negotiation skills, a deep understanding of collections laws and regulations, and the ability to work independently to achieve collection targets.

COLLECTIONS AGENT JOB DUTIES:

• Manage the regional portfolio of complex and/or high-value delinquent accounts, including B2B and/or B2C debts
• Initiate outbound contact via phone calls, emails, and letters with customers to negotiate payment arrangements, resolve disputes, and secure payments
• Analyze customer financial situations to determine appropriate payment solutions, including payment plans, settlements, or legal action recommendations
• Investigate and resolve complex billing discrepancies, customer complaints, and disputed charges in collaboration with other departments
• Utilize advanced negotiation techniques to overcome customer objections and secure commitments for payment
• Accurately document all collection activities, communications, and payment arrangements in the collections system
• Monitor payment plans and follow up on broken promises to pay
• Recommend accounts for further action, such as write-offs, legal action, or referral to a third-party collections agencies, following established guidelines
• Maintain a thorough understanding of all federal and state collections laws and regulations and ensure compliance in all interactions
• Contribute to the development and improvement of collections processes and strategies.
• Performs other job-related duties as assigned
  Requirements: