As one of the fastest growing and highest rated commercial energy suppliers in the UK, we are looking to recruit an experienced customer orientated Collections Agent, based at our office in Guiseley, Leeds.
The Collections Agent role offers an excellent opportunity to dive into the energy industry and become an integral part of a dynamic team. You will gain exposure to various aspects of our business and play a key role in our ongoing internal growth. As a Collections Agent, you will manage accounts with excellence, ensuring our clients receive first-rate customer service while contributing to the overall success of our collections process.
If you’re hard working, great at problem solving and highly motivated to succeed, as well as possessing excellent customer communication skills, we’d love to hear from you.
At UGP we aim to attract people from diverse backgrounds to build on our inclusive culture. We welcome applications from everyone regardless of age, race, gender, religion or beliefs, disability, gender identity or sexual orientation.

THE INDIVIDUAL

We’re looking for a proactive and communicative team player with strong organisational and problem-solving skills. The ideal candidate will demonstrate:

• Excellent verbal and written communication skills
• Proficient in Outlook, Excel, and other IT systems
• Professional telephone manner and ability to communicate effectively with all stakeholders
• Logical thinker with the ability to resolve queries
• Excellent organisational skills to manage workload, phone calls, and queries
• Self-driven with the ability to work independently
• Team player, eager to share ideas and collaborate with colleagues to improve the business
• Knowledge of the energy sector is useful but not essential
• Self-motivated with a focus on achieving and exceeding targets

This role is focused on recovering outstanding debts while maintaining accurate records and ensuring compliance with legal and internal policies. Key responsibilities include:

• Debt Recovery: Contact customers via phone, email, and written correspondence to negotiate payment arrangements, resolve outstanding debts, and encourage the timely settlement of accounts. Account Management: Maintain accurate records of customer interactions, payment agreements, and collection efforts in the customer database.
• Account Investigation: Investigate and analyse delinquent accounts to identify the root causes of non-payment, developing and implementing appropriate strategies for resolution.
• Legal Liaison: Collaborate with the legal recoveries team to manage accounts that require legal intervention, ensuring compliance with legal and regulatory requirements, including the Fair Debt Collection Practices Act (FDCPA) and relevant data protection laws.
• Tenancy Support: Liaise with the change of tenancy team to ensure all necessary actions are taken regarding tenants in arrears and provide support where required to resolve tenancy-related debt issues.
• Follow-Up and Monitoring: Monitor payment arrangements, follow up with customers to ensure compliance with agreed-upon terms, and escalate issues as needed.
• Internal Collaboration: Work closely with internal departments such as customer service, billing, and tenancy teams to address customer inquiries and resolve issues promptly.
• Reporting and Updates: Provide regular updates to management regarding account status, collection efforts, and any barriers to successful debt recovery.
• Compliance: Ensure all activities are in line with company policies, procedures, and applicable legal requirements.