Collections Agent- Work from home after Training! at Revenue Group

Cleveland, Ohio, United States -

Full Time

Start Date

Immediate

Expiry Date

09 Sep, 26

Salary

15.0

Posted On

11 Jun, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Debt Collection, Negotiation, Data Entry, Typing, Verbal Communication, Written Communication, Computer Literacy, FDCPA Compliance, HIPAA Compliance

Industry

Hospitals and Health Care

Description

Description Start date: July 6, 2026 Pay Rate: $15/hour plus a monthly bonus potential of $200 to $1,000 per month Hours: 3 days a week 8:00am-4:30pm, 2 days 9:30am-6:00pm, and 2 Saturdays a month from 8:00am-12:00pm (you will flex time the following week). Training will be onsite for a minimum of 4 weeks and then work from home after training is completed. Who is Revenue Group? Established in 1994, Revenue Group is a leading business process outsourcing company, committed to surpassing client expectations and maintaining an exceptional industry reputation. Revenue Group prides itself on being a leading full-service agency, consistently advocating for our clients with the utmost respect. Our definition of success extends beyond financial accomplishments; it encompasses the opportunities we provide to our team members, the valuable relationships we foster with our clients, and our dedication to the communities where we operate. Our employees voted us Top Workplaces 4 years in a row! What does a Debt Collector do? Demonstrates good customer service skills while initiating outbound calls and receiving inbound calls from customers. The Debt Collector negotiates account resolution and accurately inputs and documents actions within the collection systems while maintaining company performance and productivity standards. Maintains up-to-date customer contact information in the collections systems. The Debt Collector must have the ability to meet monthly goals, be a team player, excellent verbal, and written skills. Must be computer literate, abiding by FDCPA, HIPPA, and company regulations. Understand the Fair Debt Collections Practices Act (FDCPA) Other duties as assigned. PM21 Requirements Excellent data entry and typing skills. Superior listening, verbal, and written communication skills. Understanding of customer service practices and principles. Proficient in relevant computer applications. High school diploma or equivalent preferred. 7 Year Background Check. Our Benefits: 100% Paid Training 401(k) matching Paid Time off (PTO) – Up to 10 days your first year! 8 Paid Holidays – Including your birthday! Referral Program Employee Assistance Program (EAP) Growth & Continued Training Dental & Vision insurance Health insurance (including Long & Short-Term Disability) Life insurance (Company Paid) EEO Statement: We are an Equal Employment Employer. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state/province, or local laws. PM21

Responsibilities

The agent handles inbound and outbound calls to negotiate account resolutions and document actions within collection systems. They are responsible for maintaining accurate customer contact information and meeting monthly productivity goals.