Collections Analyst

at  Aston Carter

DESCRIPTION:

Reporting into the Collections Supervisor, the Collections Analyst is accountable for recovery, and effectively managing and minimizing collections risk and exposure, associated with the accounts receivable portfolio assigned. The collections analyst will play a pivotal role in educating and aligning customers and partners payment behaviour, to that of which is in accordance with the terms of sales.

• Oversee a portfolio of various volumes and locations. Evaluate account status, monitor terms to ensure that there is ease of use in the credit process. Be able to react with an appropriate level of urgency in the negotiation of payment arrangements within our authority level and make decisions on held orders, while maintaining a standardized collection process.
• Develop and maintain relationships with internal and external customers and liaise as required to ensure alignment and visibility to exposure, risk, recovery, and any related queries.
• Organize daily/weekly/monthly work activities and attend to various tasks based on priority.
• Address credit related complaints and advise on recommendations for solutioning.
• Liaise with third party partners regarding proposals, settlements, and litigation, and follow where necessary to provide additional account details or obtain status update.
• Keep up to date on collections legislation regarding consumer and commercial allowances (ie: bankruptcy CCAA, and other options for creditor protection
• Conflict management with internal and external customers, ie: peer to peer relationships
• Will be required to deal directly with client via phone calls and emails on a day-to-day basis
• Manage and perform administrative, ad hoc or project related tasks as required regarding customer portfolios.
• Recommend process improvements and assess the impact on internal and external customers.

ADDITIONAL SKILLS & QUALIFICATIONS:

Must Haves:

• 3+ years collections experience
• Strong Excel skills. V look ups and pivot tables, copying and pasting and formatting data, working with large data sets, running macros

Nice to Have:

• Allegro or Great Plains software
• JD Edwards
• GetPaid
• Oil and gas industry experience
• Previous experience dealing with traders

Soft Skills:

• Self motivated and can drive themselves to the finish line
• Strong problem solving and solutioning

EXPERIENCE LEVEL:

Intermediate Level

• Oversee a portfolio of various volumes and locations. Evaluate account status, monitor terms to ensure that there is ease of use in the credit process. Be able to react with an appropriate level of urgency in the negotiation of payment arrangements within our authority level and make decisions on held orders, while maintaining a standardized collection process.
• Develop and maintain relationships with internal and external customers and liaise as required to ensure alignment and visibility to exposure, risk, recovery, and any related queries.
• Organize daily/weekly/monthly work activities and attend to various tasks based on priority.
• Address credit related complaints and advise on recommendations for solutioning.
• Liaise with third party partners regarding proposals, settlements, and litigation, and follow where necessary to provide additional account details or obtain status update.
• Keep up to date on collections legislation regarding consumer and commercial allowances (ie: bankruptcy CCAA, and other options for creditor protection
• Conflict management with internal and external customers, ie: peer to peer relationships
• Will be required to deal directly with client via phone calls and emails on a day-to-day basis
• Manage and perform administrative, ad hoc or project related tasks as required regarding customer portfolios.
• Recommend process improvements and assess the impact on internal and external customers