Collections Analyst at MAD Elevator Inc

Mississauga, Ontario, Canada -

Full Time

Start Date

Immediate

Expiry Date

09 Jun, 26

Salary

56300.0

Posted On

11 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service Skills, Attention To Detail, Accounts Receivables Improvement, Collections, Positive Attitude, Work Ethic, Payment Application, Discrepancy Investigation, Customer Inquiry Response, Receivables Collection, Issue Resolution, Account Maintenance, Collections Process Adherence, Shipment Hold Management, Third Party Collections Management, Analytical Skills

Industry

Industrial Machinery Manufacturing

Description

Collections Analyst Think back—was there ever an elevator ride that made you go, “Whoa, this is nice”? Maybe it was an elegant glass lift or a minimalist stainless-steel rocket. It might have shaped your first impression or left a lasting memory of a building. Chances are, the details made the difference; with an aesthetic interior and stylish, well-built buttons and fixtures. Immersive digital technology like visual displays may have turned a simple ride into a memorable experience as well. You may not have noticed these details then, but once you’ve worked with us, you’ll start noticing them everywhere you go. Company Overview: We have a vision – to have a MAD product in every elevator. Headquartered in Mississauga Canada, our 80,000 sq. foot facility focuses on the efficient production of industry-leading fixtures, high quality elevator car interiors, and cutting-edge digital products. At MAD, we set you up to be the expert – providing the tools, support, and environment to help you thrive. From there, it’s all you – your drive and ideas lead the way. MAD has been ranked among Canada's top 500 fastest growing companies, one of Canada’s Best Managed Companies, a Best Places to Work in Canada, and among Best Employers for Recent Graduates. Our New Collections Analyst: The ideal candidate would be someone who…. * has customer service skills and strong attention to detail * will improve accounts receivables and high success rate in collecting outstanding receivables * is friendly, has a positive attitude and strong work ethic. What you will do in the role: * Apply cheque, EFT, and credit card payments in Syspro. * Investigate payment discrepancies and respond to customer inquiries. * Ensure timely collection of receivables. * Resolve collection issues by contacting customers via telephone or email. * Set up and maintain customer accounts. * Follows ongoing collections process and protocols for customer accounts that are overdue. Manage shipment holds to enable collections and completes ongoing follow-up for resolution. * Identifies aged collections that require third party collections support and manages process. What you bring to the role: * College Diploma or Bachelor’s degree in accounting, finance or business administration preferred * 2 years of experience in an accounts receivable or collection role is an asset * Willingness to go the extra mile for customers and employees * High attention to detail required * Proactive and organized * Strong customer service and communication skills (Written and verbal) * Able to deal with customers sensitively and professionally at all times * Excellent computer skills, intermediate MS office skills with some technical aptitude * Highly self-organized and ability to prioritize work. * Strong analytical skills * Intermediate Excel and Outlook skills required, including ability to use pivot tables, v-lookup, dataset management * Ability to resolve problems and take initiative * Ability to quickly learn systems and processes * Able to work independently with minimal supervision * Clear Background Checks – Criminal and Credit required * Eligible to work in Canada This position is located at 6635 Ordan Drive in Mississauga, ON. Hours are typically 8:00am to 4:30pm. Pay: $56,300.00 This is a Full-time, Salary position. This posting has one (1) vacancy. Want to see what it's like working at MAD? Visit us on Facebook [https://www.facebook.com/madelevator]. Due to the number of responses, only qualified candidates who meet the requirements of the job will be selected for an interview. We are an Equal Opportunity Employer in accordance with the Accessibility for Ontarians with Disabilities Act, 2005 (AODA) and the Ontario Human Rights Code (OHRC). Accommodations can be made available to applicants with disabilities throughout the recruitment, selection and/or assessment process. If you require accommodation in applying for a posting, please contact Human Resources [https://madelevator.com/accessibility-commitment-statement].

Responsibilities

The Collections Analyst will be responsible for applying various payment types in Syspro, investigating discrepancies, and ensuring the timely collection of outstanding receivables by contacting customers. This role also involves managing shipment holds, following established collections protocols for overdue accounts, and escalating aged collections to third-party support when necessary.