ARE YOU LOOKING TO TAKE THE NEXT STEP IN YOUR CUSTOMER SERVICE CAREER WITHIN THE FINANCIAL SERVICES SECTOR?

At Norwich Trust, we are seeking confident, organised, and customer-focused individuals with strong negotiation skills to support customers who are facing financial difficulties.

As a Collections and Customer Support Agent, you will play a crucial role in supporting customers who are struggling to maintain their loan repayments. This role involves proactive communication via phone, letter, SMS, and email to ensure customers can manage their financial obligations.

Key responsibilities include:

• Customer engagement: Build rapport and provide clear, supportive communication to customers.
• Negotiation and planning: Assess each customer’s financial situation and work with them to create tailored plans that meet both their needs and the company’s objectives.
• Compliance: Ensure all actions adhere to legal regulations and company policies, always acting in a professional and ethical manner.
• Problem-solving: Understand when a customer is genuinely facing financial challenges and when further action may be needed.