ABOUT THE OPPORTUNITY

We are seeking a Collections/Asset Recovery Specialist to manage accounts in repossession. The ideal candidate will possess strong negotiation skills, a thorough understanding of collections processes, and a passion for helping customers resolve their debts. This role involves communication with customers, skip tracing, asset recovery analysis, and ensuring compliance with company policies and regulations.

Duties include but are not limited to:

• Manage accounts in repossession, facilitating communication with customers to negotiate payments and avoid repossession
• Employ skip tracing techniques to locate lessees when contact is not established
• Confirm asset location and coordinate the best times for recovery or return
• Research recovery fees (bailiff, transport, towing, storage, and sale commission) and assess the fair market value of assets
• Determine the best course of action for asset recovery, including vendor returns, auctions, or remarketing strategies
• Assign bailiffs for asset repossession based on proximity to the lessee’s location
• Send notifications to customers regarding asset sales, including Notices of Sale
• Calculate deficiency balances post-sale and issue deficiency letters promptly
• Address lessee objections and suggest viable payment sources
• Negotiate pay-off balances, settlements, or payment arrangements on overdue accounts
• Analyze lessee financial information through credit bureau reports and prepare files for potential legal action
• Monitor payment arrangements set by the Litigations Manager and assist the collections team with non-repossession accounts
• Support the insurance department by obtaining insurance renewals and contacting customers regarding cancellations to prevent repossession
• Identify accounts suitable for non-accrual or early charge-off status
• Respond to all incoming calls in assigned queues, maintaining performance standards
• Prepare notes for weekly collections team meetings to discuss account progress and strategies
• Execute other duties and special projects as assigned

• Manage accounts in repossession, facilitating communication with customers to negotiate payments and avoid repossession
• Employ skip tracing techniques to locate lessees when contact is not established
• Confirm asset location and coordinate the best times for recovery or return
• Research recovery fees (bailiff, transport, towing, storage, and sale commission) and assess the fair market value of assets
• Determine the best course of action for asset recovery, including vendor returns, auctions, or remarketing strategies
• Assign bailiffs for asset repossession based on proximity to the lessee’s location
• Send notifications to customers regarding asset sales, including Notices of Sale
• Calculate deficiency balances post-sale and issue deficiency letters promptly
• Address lessee objections and suggest viable payment sources
• Negotiate pay-off balances, settlements, or payment arrangements on overdue accounts
• Analyze lessee financial information through credit bureau reports and prepare files for potential legal action
• Monitor payment arrangements set by the Litigations Manager and assist the collections team with non-repossession accounts
• Support the insurance department by obtaining insurance renewals and contacting customers regarding cancellations to prevent repossession
• Identify accounts suitable for non-accrual or early charge-off status
• Respond to all incoming calls in assigned queues, maintaining performance standards
• Prepare notes for weekly collections team meetings to discuss account progress and strategies
• Execute other duties and special projects as assigne