ABOUT HOKODO

We’re an international and diverse team, based in London, Vilnius and Paris, working to modernise B2B payments.

• Our B2B Buy Now, Pay Later solution enables merchants to offer credit terms to their business customers instantly, resulting in a 40% average increase in revenue for integrated merchants.
• Join us in our efforts, as we have already made good progress with 50,000+ businesses regularly using Hokodo, but need your support to take us to the next level!

Location: We would like you to work from our office in London a couple of days per week, joining our team of dedicated professionals and making your mark on the world of B2B e-commerce.

What you’ll be doing - If you get excited by the following, this is the role for you.

• Collections & claims : Help manage collections, claims and recoveries processes for the French & Italian debt portfolio, as part of the Collections team. Assisting in other European markets where required
• Negotiations: Arrange payment plans with customers and track adherence to payment plans using our Collections platform
• Proactivity & development : Identify and implement improvements to collections processes; Monitor the cases under collection and continuously improve collection rate; Provide feedback to your manager on improvements to our systems and opportunities for process automation teams effectively.
• Building strong relationships : Liaise with internal & external partners (such as the Debt Collections Agencies)

Who we’re looking for - At Hokodo, we prioritise hiring individuals who share our mission and values, and possess the right attitudes and behaviours for success. While some of the listed requirements may be important, don’t worry if you don’t meet all of them, we’d still like to hear from you.

DEBT COLLECTIONS: EXPERIENCE IN WORKING IN B2B OR B2C DEBT COLLECTIONS PREFERRED

• Customer service: Experience in delivering world class customer service. A desire to spend time with our customers, helping them with repayment issues
• Excellent verbal and written Communication skills: Communicating effectively through email and phone on a daily basis. Comfortable in handling outbound calls and having difficult conversations
• Languages: Fluent in Italian, French and English

ANALYTICAL : STRONG ATTENTION TO DETAILS & CAPACITY TO IDENTIFY BEHAVIOUR TRENDS

• Behaviour: A self-motivated learner, always looking for ways to improve things, good work ethics and comfortable in a fast-paced and tech driven startup environment where change is constant

What you’ll be doing - If you get excited by the following, this is the role for you.

• Collections & claims : Help manage collections, claims and recoveries processes for the French & Italian debt portfolio, as part of the Collections team. Assisting in other European markets where required
• Negotiations: Arrange payment plans with customers and track adherence to payment plans using our Collections platform
• Proactivity & development : Identify and implement improvements to collections processes; Monitor the cases under collection and continuously improve collection rate; Provide feedback to your manager on improvements to our systems and opportunities for process automation teams effectively.
• Building strong relationships : Liaise with internal & external partners (such as the Debt Collections Agencies