A LITTLE BIT ABOUT YOU

• Excellent customer service, written and oral communication Skills
• Proficient in Microsoft Excel, Word and Outlook, ACCPAC
• Analytical with knowledge of accounting procedures

MINIMUM QUALIFICATIONS/EXPERIENCE

• Diploma in Accounting or Associates Degree or equivalent.
• Minimum of two years working experience in a Receivables Department with focus on credit as well as timely collections of customer balances.

THE ROLE

The Collections Associate is one of the support functions within the AR department that ensures that all receivable customer transactions executed are compliant, accurate and timely.

WHAT YOU’LL BE DOING

• Ensure accuracy of customer account balances by daily monitoring and reviewing of all accounts assigned and ensure that bad debts are maintained at a minimal level.
• Provide timely feedback on customer’s queries by liaising with relevant individuals/departments.
• Ensure ALL remittance details are received from customers and passed to Cash Management Team.
• Contact and Negotiate with assigned customers for payments daily (telephone call, email, and visit where necessary).
• Review and analyze accounts and implement new strategies to improve collections, reduce aged receivables and mitigate risks.
• Reconciliation of all customer accounts is to be done monthly where necessary, to resolve discrepancies and facilitate timely payment
• Email statement (monthly and as requested) and invoices (as requested) to customers. Also remind customers of payment options. Ensure statements are accurate prior to sending to customers.
• Escalate disputes timely for resolution.
• Maintain or exceed collections target.
• Build and maintain excellent relationships with other departments, working cross functionally to reduce and eliminate any issues that would impact collections.
• Ensure the information collected for payments are correct. I.e. batch number, amount, and cheque details to facilitate accuracy in postings.