SUMMARY

Under the supervision by the Credit and collections Supervisor/Manager a Collector ensures that The ICEE Company is always represented in a professional and courteous manner. Customer and service are always capitalized at ICEE and we have a commitment to success to not only our customers but also our partners and our peers. A collector is responsible for calling customers and collecting on past due invoices. They are held accountable to research and reconcile any open issues with regards to the following: credits, unapplied cash, misapplied cash, disputes, etc.

MINIMUM REQUIREMENTS

• Two years of Accounts Receivable experience Mid-Sized Company
• Five years of prior Collections experience preferably business to business
• High school diploma or its equivalent
• Capability to type 35 WPM, and the ability to be on the phone 90% of the workday
• Background in the distribution or manufacturing a preferred

• Contact customer for past due balance, thoroughly documenting pertinent information
• Communicate with field personnel regarding past due invoices and disputes
• Research and reconcile all open issues (credits, unapplied cash, misapplied cash, disputes)
• Mail or Fax correspondence (letters and statements)
• Communicate account changes/updates with the corresponding department
• Place/release customer account holds
• Work with collection agency assigning accounts and responding to inquiries
• Provide management status of past due accounts
• Position requires the ability to work in a very structured environment with a diverse workforce
• Other essential duties as may be assigned by the supervisor