Collections & Billing Operations Coordinator at GBJ INC

Houston, Texas, United States -

Full Time

Start Date

Immediate

Expiry Date

08 Jun, 26

Salary

23.0

Posted On

10 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Accounts Receivable Monitoring, Collections, Billing Accuracy, Dispute Resolution, Operational Coordination, Customer Communication, Reporting, Process Improvement, Relationship Management, Attention To Detail, Problem Solving, Organization, Follow-Up Discipline, Excel Proficiency, Accounting Systems Proficiency

Industry

Ground Passenger Transportation

Description

Description Position Summary The Collections & Billing Operations Coordinator serves as the operational bridge between Accounting, Operations/Dispatch, Sales, and Customers to ensure collections occur within agreed payment terms and that invoices are issued accurately and disputes are resolved quickly. This role focuses on improving cash flow, billing accuracy, and dispute resolution by coordinating internally with operations and sales and externally with customers. The position plays a key role in reducing aging balances and improving the company’s Days Sales Outstanding (DSO). This is an onsite position, must be able to commute to the office Monday - Friday Key Responsibilities 1. Accounts Receivable Monitoring & Collections Monitor AR aging reports and prioritize collection efforts. Follow up with customers regarding past-due invoices and payment status. Maintain accurate collection notes and follow-up schedules. Escalate high-risk or long-outstanding balances. 2. Operational Coordination Act as the liaison between Accounting and Operations/Dispatch when invoices require clarification. Coordinate internally to resolve issues such as: Missing trip documentation Rate discrepancies Toll, parking, or surcharge questions Service disputes Ensure operational teams provide the necessary documentation to support invoices. 3. Invoice Accuracy & Dispute Resolution Assist in resolving customer billing disputes quickly and professionally. Work with billing and operations teams to correct invoices when needed. Track and analyze recurring billing issues to identify process improvements. 4. Customer Communication Maintain professional communication with customers regarding invoices and payment matters. Build relationships with key customer contacts within Accounts Payable departments. Serve as a reliable point of contact for AR-related questions. 5. Reporting & AR Performance Tracking Assist with tracking key AR metrics, including: DSO Aging categories (30 / 60 / 90+ days) Disputed invoices Collection effectiveness Provide feedback to management on trends impacting cash collections. 6. Process Improvement Identify root causes of delayed invoices or payments. Recommend improvements to billing processes, documentation flow, and internal coordination. Support ERP or system improvements related to billing and collections. Requirements Qualifications Education Associate degree in Accounting, Finance, Business Administration, or a related field preferred. Relevant experience may substitute for formal education (typically 3+ years in a similar role). Experience 2–5 years of experience in one or more of the following areas: Accounts Receivable Billing Collections Skills Strong communication and relationship-management skills. High attention to detail and problem-solving ability. Ability to coordinate effectively with multiple internal teams. Strong organization and follow-up discipline. Proficiency with Excel, Microsoft Office, and accounting systems. Key Success Metrics (KPIs) Performance in this role will be measured by improvements in: Days Sales Outstanding (DSO) Reduction in AR balances over 60 and 90 days Time required to resolve invoice disputes Percentage of invoices issued accurately and on time Customer satisfaction with billing communication Reporting Structure Reports to: Controller Works closely with: Accounting / Billing team Operations / Dispatch teams Sales/ Customer Service teams Customers (supporting faster payment cycles while maintaining strong business relationships) Benefits Medical (Employer will pay 75% of EE coverage) Dental & Vision Shor-term disability/ Long-term disability Accident Critical Illness 401k with employer match PTO

Responsibilities

This role acts as an operational bridge ensuring collections meet payment terms and invoices are issued accurately, focusing on improving cash flow, billing accuracy, and dispute resolution by coordinating internally and externally. Key duties include monitoring Accounts Receivable aging, following up on past-due invoices, resolving operational discrepancies affecting billing, and tracking key AR performance metrics.