Collections Consultant at Nationwide

, , United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

10 Aug, 26

Salary

0.0

Posted On

12 May, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Collections, Customer Service, Empathetic Communication, Questioning Skills, Rapport Building, Negotiation, Teamwork, Time Management

Industry

Financial Services

Description

As a Collections Consultant, you’ll be required to speak with our customers respectfully and empathetically to fully understand their circumstances and work through the options available. Using in-depth questioning skills, you will build a great rapport to guide them over the phone to achieve the best mutual outcome. If you’re a team player, able to work and thrive in a fast-paced environment and you demonstrate consistent commitment to putting our customers first, then this could be the role for you. The team cover our core business hours from 8am-8pm, working Monday–Friday and one in three Saturdays. When you work a Saturday, you'll get this time back elsewhere in the week. You will work contracted shifts on a rotational basis, and you will be given 8 weeks’ notice of your shift pattern. Training will be provided for this role and is typically nine weeks in duration, with the entire first and sixth week being on site at our office in Northampton. The training will be Monday-Friday, 9am-5pm and Nationwide will cover the costs of your first week of training if you require accommodation and travel. We are happy to consider flexible working approaches to help you perform at your best. The working hours (per week) for this role are between 28 and 35 hours. At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected. For this job, you'll spend at least two days per week, or if part-time, you'll spend 40% of your working time, based at either our Swindon, London, Northampton, Bournemouth, Dunfermline, Wakefield or Sheffield office. If your application is successful, your hiring manager will provide further details on how this works. You can also find out more about our approach to hybrid working here. [https://nationwide-jobs.co.uk/life-at-nationwide/rewarding-you] Whilst these locations are where we are primarily looking to fill the role, if you’re an internal applicant based in a different location, we would welcome your application and if successful, your hiring manager will provide further details on how this could work for this specific role. You can also find out more about our approach to hybrid working here. [https://nationwide-jobs.co.uk/life-at-nationwide/rewarding-you] If we receive a high volume of relevant applications, we may close the advert earlier than the advertised date, so please apply as soon as you can.

Responsibilities

The role involves speaking with customers respectfully and empathetically to understand their circumstances and negotiate payment options. The consultant aims to achieve the best mutual outcome through in-depth questioning and rapport building.