Would you like to join a global, growing company that innovates for a more sustainable tomorrow? UPM could be the team for you. We are frontrunners in developing renewable alternatives to fossil-based materials. Besides enabling both businesses and consumers make more sustainable choices, we strive to create a positive UPM experience for all our employees around the world. We live by our values – trust and be trusted, achieve together, renew with courage. Join us in creating a future beyond fossils!
We are now looking for a Collections Controller, Finnish Speaker to grow with us in our Collections Team located in UPM Business HUB Wrocław, Poland. We provide Collections Services for Customers located in EMEA and Americas region and is a part of the Global Finance & Control organization.
Greetings from your future manager
Welcome to our vibrant Collections Team in Wrocław! We believe that efficient and professional communication with customers is a key to build long-lasting relationship and brings great results. If you are a skilled communicator with goal-oriented approach and knack for analysis, we invite you to apply! – Joanna Ochal, Team Leader, Collections

What you will do

• Be responsible for managing portfolio customers and minimizing overdue receivables
• Conduct regular account reconciliations and follow up on overdue accounts
• Contact customers and ensure on-time payment and reconcile customer payments with invoices, determine reasons for non-payment and negotiate resolutions with UPM guidelines
• Reinforce UPM’s Collection Brand and educate customers in keeping their account current
• Analyze and report on key performance indicators (KPIs) related to collections and receivables
• Cooperate closely with UPM Sales and Customer Service network regarding changes in customer behaviors
• Support Internal Controls by preparing documentation for audit samples, identify and recommend process improvements to enhance efficiency and effectiveness in collections and receivables management
• Handle and resolve customer payment discrepancies and analyze root causes to decrease the volumes, investigate and assign appropriate discrepancy reasons, send balance confirmation to Customers and auditors

Who you are

• You have bachelor’s degree or equal qualifications in Accounting/Finance
• You have experience in examining and handling accounts receivable aging reports
• You speak fluent Finnish and communicative English; Turkish would be an additional asset
• You are solution-oriented with a problem-solving mindset and the capability to understand and navigate complexities
• You bring a business mindset and good understanding of businesses and business environment
• You have knowledge of regulations and compliance requirements related to receivables and collections management
• You excel in partnership, possess effective persuasion skills, and thrive in teams, showing a readiness to adapt to new circumstances
• You are an adaptive communicator and have good presentation skills

This is what we offer for you

• A meaningful job – We have an inspiring purpose ‘We create a future beyond fossils. Our work is impactful and transformative.
• A caring community – Our community is built on great team spirit and shared commitment. We care about each other and the well-being of our colleagues. We support the work-life balance of all our employees.
• Development opportunities – We offer you great opportunities to learn and grow throughout your career. We are an international, multi-business organization offering plenty of avenues for personal growth.
• Responsible employer - Sustainability is at the core of everything we do. We are committed to ambitious, science-based sustainability targets in all areas from climate change to biodiversity. We foster diversity and inclusivity, offering a work environment in which everyone can be themselves.

Learn about our
Rewarding
and our
Ways of working
Additional information
The position is located in UPM Business HUB Wrocław, Poland.
The position holder will report to Collections Team Leader, Joanna Ochal.
Please apply via the link above and attach your CV latest 12.03.2025 We review applications already during the application period, and you may be contacted already before the application deadline.
For support with submitting your application, please contact HR Service Center at
careers@upm.com
or tel. +48 12 399 94 99.
If you have any concerns about the recruitment and selection process, you can report those online through the UPM Report Misconduct channel using the link:
https://www.upm.com/investors/governance/compliance/reportmisconduct/
UPM is a global forest industry leader with headquarters in Finland. We create renewable and responsible wood-based alternatives for fossil-based materials utilizing our expertise in engineering, innovation and digitalization. In Poland, UPM is running two factories near Wrocław, a Human Resources Service Center in Kraków and UPM Business Hub at the heart of the city of Wrocław. At the moment, the Wrocław Hub brings together over 600 professionals in customer, supplier and financial services.
What makes us unique? The Finnish leadership culture encourages people in personal growth and self-development, and our values - trust and be trusted, achieve together, renew with courage – are visible in our everyday work. We are inspired by the limitless opportunities of the bioeconomy and we lead the way towards a future beyond fossils. Got interested? Join us on this exciting path! #growthwithUPM
If you wish to get more insight about who we are, check out this
page
!

• Be responsible for managing portfolio customers and minimizing overdue receivables
• Conduct regular account reconciliations and follow up on overdue accounts
• Contact customers and ensure on-time payment and reconcile customer payments with invoices, determine reasons for non-payment and negotiate resolutions with UPM guidelines
• Reinforce UPM’s Collection Brand and educate customers in keeping their account current
• Analyze and report on key performance indicators (KPIs) related to collections and receivables
• Cooperate closely with UPM Sales and Customer Service network regarding changes in customer behaviors
• Support Internal Controls by preparing documentation for audit samples, identify and recommend process improvements to enhance efficiency and effectiveness in collections and receivables management
• Handle and resolve customer payment discrepancies and analyze root causes to decrease the volumes, investigate and assign appropriate discrepancy reasons, send balance confirmation to Customers and auditor