OVERALL SUMMARY

At Close Brothers we look to recruit individuals from all different backgrounds and encourage you to apply even if you don’t tick every box. We celebrate diversity, promote inclusivity and are open to discuss flexible work options to help you balance your work and home life.
Join the Close Brothers Asset Finance & Leasing (CBAFL) Team where, reporting to the Head of Operational Governance, you will provide oversight and assurance of the Collections and Recoveries (C&R) function across the CBAFL business units.
Key responsibilities include quality assurance, outcome monitoring (including third-party debt collection activity), and ensuring compliance with regulatory standards and the bank’s policies.
The role ensures that the organisation delivers a high quality, consistent and fair customer journey in line with its Principle 6 (Treating Customers Fairly) and Principle 12 (delivery of good outcomes for retail customers) obligations.
Our ideal candidate will have experience running an end-to-end QA monitoring plan, with specific experience of collections functions in a regulated environment. You’ll be an excellent communicator with the ability to build effective working relationships, and will be able to prepare and present good quality management information (MI) packs to key stakeholders.

IT IS NOT ESSENTIAL BUT IT WOULD BE GREAT IF YOU:

• Have knowledge of the UK / Ireland asset finance and leasing industry.
• Have previous experience of providing coaching and feedback
  We are an inclusive organisation and committed to ensuring our recruitment process is as accessible as possible to everyone. We will make adjustments for people who have a disability or long-term condition. If you need the job description or application form in an alternative format or would like to discuss the recruitment process with us, please email us at recruit.ssc@closebrothers.com or request a call back.

ABOUT US

At Close Brothers we support employees to balance their work life priorities and in this role you will be able to enjoy a mixture of hybrid working.
Close Brothers is a leading UK merchant banking group providing lending, deposit taking, wealth management services and securities trading. At Close Brothers we provide financial support and advice to small businesses and individuals in the UK. Our purpose is to help the people and businesses of Britain thrive over the long term.
To find out more about Close Brothers, please visit our careers page: https://www.closebrothers.com/careers

Please refer the Job description for details