COLLECTIONS COORDINATOR

Real-world impact. Life-changing outcomes.
CommQuest seeks a Collections Coordinator to work at our Canton, OH main office. The Collections Coordinator is responsible for managing and monitoring self-pay accounts, coordinating collection activities, processing payments, and ensuring compliance with agency policies, HIPAA regulations, and industry standards. This role supports the Revenue Cycle team by accurately maintaining client accounts, facilitating realistic payment plans, and communicating effectively with clients and internal staff to resolve account issues.

MINIMUM QUALIFICATIONS:

• High school diploma or GED required; Associate’s degree in Finance or related field preferred.
• 1-2 years previous related experience.
• Knowledge and experience with computerized systems; experience with NextGen preferred.
• Prior experience in behavioral health billing highly preferred.
• Knowledge of confidentiality and HIPAA regulations.Must be willing to work overtime or adjust schedule on a weekly basis to meet the needs of the Finance and / or Billing Department.

IN THIS ROLE, YOU WILL:

• Share CommQuest’s mission
• Build valuable relationships with clients, visitors, volunteers, and staff
• Be an ambassador for our services and a critical member of the team
• Make a real difference addressing the mental health needs in our community

WHAT YOU’LL DO:

• Monitor and manage accounts receivable aging for self-pay clients.
• Communicate with clients regarding account information and establish realistic payment plans; maintain and monitor payment plan logs.
• Handle delinquent self-pay accounts
• Resolve unapplied payments or refunds as required.
• Ensure accurate billing and address payer aging, appeals, and denials.
• Other duties as assigned