SKILLS AND QUALIFICATIONS:

• Strong organization, motivation and interpersonal skills.
• Critical thinking, complex problem solving, judgment and decision-making abilities.
• Strong verbal and written communication skills.
• Must have a strong work ethic and be detail-oriented with excellent organizational and multitasking skills.
• Must have strong proficiency in Windows and Microsoft Office, including but not limited to word processing, spreadsheet design and maintenance, navigating in databases, creating presentations, record keeping and researching the Internet.
• Strong presentation skills.
• Ability to work with sensitive or confidential information.
• Ability to meet deadlines and work well under pressure.
• Ability to work well in a team environment as well as independently and be self-driven.
• Associate’s Degree in Accounting/Business or related field from an accredited college or university, and one to three years of Accounts Receivable/Collections experience; or equivalent combination of education and industry experience.

DISCLAIMER STATEMENT:

The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties and responsibilities to this job at any time

• Perform a comprehensive review of aging reports relating to delinquent accounts and assess late fees based on the community bylaws and company standard operating procedures.
• Run, suspend, and/or add/remove late fees, prepare collection notices.
• Review corresponding charges and reconcile accounts in accordance with established SOPs. Bill for any miscellaneous charges requested by the properties.
• Prepare transfer requests to correct account balances based on delinquent, prepaid charge code reconciliation and ensure timely clean up.
• Research inquiries and/or accounts as requested by managers, homeowners and/or associates from the Financial Reporting team then make the necessary entries/adjustments.
• Manage and maintain dashboard for assigned properties as it relates to collections. Populate required information in system and update late fee schedule. Maintain ticklers on associations profile, such as attorney information, collections policies, etc.
• Work closely with the Community Association Manager to ensure billing and collection efforts are completed in a timely manner. Assist CAMs with A/R issues/inquiries and ensure they are resolved in a timely manner.
• Prepare collection packages and correspondence for Attorneys per the direction of the Board of Directors. Review attorney status reports for a portfolio of communities.
• Adhere to quality assurance practices including tracking progress monthly. Notify A/R management of any practices that fall outside the standard operating procedures.