Collections Executive - Retail MFB - Collections - Kumbakonam - VV Complex at Tata Capital

, , India -

Full Time

Start Date

Immediate

Expiry Date

10 Mar, 26

Salary

0.0

Posted On

10 Dec, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Collections, Customer Service, Negotiation, Account Management, Delinquency Control, Debt Recovery, Client Relationship Management, Compliance, Tracing Defaulters, Portfolio Management, Financial Analysis, Problem Solving, Communication, Legal Support, Refund Processing, Account Adjustments

Industry

Financial Services

Description

Key Objective of the Job: • To drive the collection process of receivables across multiple sources thereby reducing the total outstanding and the associated average number of days while continuing to make efforts to keep the client partnership intact. Major Deliverables: • Correspond with multiple sources to negotiate payment schedules that suit the customer’s current financial situation while still satisfying the debt. • Keep track of the portfolio for specific buckets for the assigned area and control the delinquency of the area, bucket-wise & DPD wise as well as focus on non-starters. • Provide efficient customer service regarding collection issues, process customer refunds, process, and review account adjustments, resolve client discrepancies and short payments • Monitor and maintain customer account details for non - payments, delayed payments, and other irregularities, making customer calls, account adjustments, small balance write off, customer reconciliations and processing credit memos where necessary. • Ensure customer files are updated, recording times and dates that contact has been made and noting information that customers have received about their debt. • Trace defaulters and assets in coordination with the agency’s tracing team and suggest remedial course of action. • Identify defaulting accounts and investigate reasons for default while continuing to make efforts to maintain a healthy relationship with the customer. • Enlist the efforts of sales and senior management when necessary to accelerate the collection process including supporting the collection manager (court receiver) in repossessing assets and seeking legal and police support where required. • Ensure compliance to all Audit / regulatory bodies as well as policies and procedures of the company. Educational Qualification: Graduate

Responsibilities

The Collections Executive is responsible for driving the collection process of receivables and negotiating payment schedules with customers. They must also monitor customer accounts for irregularities and maintain compliance with company policies.