Collections, Fraud & Accounts Entry-Level Specialist at JPMC Candidate Experience page

Taguig, Metro Manila, Philippines -

Full Time

Start Date

Immediate

Expiry Date

27 Sep, 26

Salary

0.0

Posted On

29 Jun, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Communication, Information Gathering, Decision Making, Customer Support, Conflict Resolution, Empathy, Time Management, Problem Solving, Computer Literacy, Case Management, Active Listening, Attention To Detail

Industry

Financial Services

Description

Join our team through our Entry-Level Hiring Pooling Program, where you will be considered for upcoming entry-level opportunities across multiple teams at JPMorganChase. This pooling requisition is designed to build a pipeline of high-potential early-career talent who are eager to learn, contribute to day-to-day operations and projects, and grow their careers in a fast-paced, collaborative environment. You will work closely with team leads and peers, support business priorities, and help deliver high-quality outcomes for internal and external stakeholders. As a Pooling candidate, you may be matched to various entry-level roles based on business needs and your skills/interests. You will have the opportunity to build foundational professional capabilities, gain exposure to core processes and tools, and contribute to meaningful work with guidance and training from experienced colleagues. Job Responsibilities * Support day-to-day activities and deliverables aligned to team goals, ensuring tasks are completed accurately and on time * Coordinate with internal partners to gather requirements, follow up on action items, and ensure timely completion of requests * Learn and apply internal tools, policies, and procedures; adhere to required controls, quality standards, and compliance expectations * Provide customer service support by responding to inquiries through approved channels (e.g., phone, email, chat), ensuring timely, accurate, and professional resolution * Own and track customer requests end-to-end, including documenting interactions, updating case logs/tickets, and following up until closure * Handle and de-escalate concerns by demonstrating empathy, active listening, and clear communication, escalating complex issues to the appropriate teams when needed * Meet service standards such as response time, quality/compliance requirements, and customer experience expectations Required Qualifications, Capabilities and Skills * Strong communication, information-gathering, and decision-making skills, with the ability to ask effective questions, listen actively, and document key details accurately * Customer interaction and support exposure in a phone, chat, email, or face-to-face environment; able to navigate multiple systems while maintaining accuracy and quality * Proven ability to handle complex or sensitive customer interactions with empathy, composure, and sound judgment, including appropriate escalation when needed * Adaptable and culturally aware, able to adjust to new situations and work effectively with diverse customers and teams across different workplace environments * Thrives in fast-paced, results-driven settings, with strong time management, prioritization, and attention to detail * Strong problem-solving skills, able to identify root causes and explain resolutions clearly and confidently to customers and stakeholders * Quick learner with a growth mindset, able to ramp up on products, policies, and systems; embraces challenges and actively seeks feedback to improve performance * Proficient computer literacy, with experience using technology and digital tools to troubleshoot issues, communicate professionally, and maintain accurate records JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs [https://careers.jpmorgan.com/us/en/how-we-hire/faqs] for more information about requesting an accommodation. Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

Responsibilities

Support day-to-day operations and deliverables while providing professional customer service via phone, email, and chat. Manage customer requests end-to-end, ensuring accurate documentation and timely resolution of inquiries.