Collections Lead at CHS Access Center Services

Franklin, Tennessee, United States -

Full Time

Start Date

Immediate

Expiry Date

04 Jul, 26

Salary

0.0

Posted On

05 Apr, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Leadership, Team management, Negotiation, Communication, Analytical skills, Problem-solving, Collection software, Google Suite, Microsoft Office, Excel, CPT, HCPCS, ICD-9, Debt collection laws

Industry

Hospitals and Health Care

Description

Job Summary The Collections Lead oversees and coordinates the daily operations of the collections team to ensure the timely and accurate collection of outstanding accounts. This role provides guidance and support to collections staff, monitors performance metrics, and handles complex or escalated collection cases. The Collections Lead plays a critical role in achieving department goals and ensuring compliance with company policies and relevant regulations. Essential Functions * Leads the collections team, providing training, coaching, and guidance to ensure efficiency and compliance with policies. * Monitors and analyzes collection activities and key performance metrics, making adjustments to strategies as needed to meet department goals. * Resolves complex or escalated collection cases, negotiating payment arrangements and collaborating with internal departments to address disputes. * Develops and implements process improvements and strategies to enhance collection efficiency and reduce outstanding receivables. * Maintains accurate and detailed records of collection efforts and prepares regular performance reports for management. * Collaborates with cross-functional teams to address account discrepancies and optimize processes. * Performs other duties as assigned. * Maintains regular and reliable attendance. * Complies with all policies and standards. Qualifications * H.S. Diploma or GED required * Associate Degree or higher preferred * 5-7 years of collections experience in a medical facility, ambulatory surgery facility, or acute-care hospital required Knowledge, Skills and Abilities * Strong leadership and team management skills. * Excellent communication and negotiation abilities. * Analytical and problem-solving skills. * Proficiency in collection software, Google Suite, and Microsoft Office, especially Excel. * Knowledge of CPT, HCPCS, ICD-9, and debt collection laws and regulations.

How To Apply:

Incase you would like to apply to this job directly from the source, please click here

Responsibilities

The Collections Lead oversees daily operations, provides guidance to staff, and monitors performance metrics to ensure accurate collection of accounts. They also resolve escalated cases, implement process improvements, and collaborate with cross-functional teams to address discrepancies.