QUALIFICATIONS:

• Must have 3 plus years of third-party debt collection agency experience
• Must have management experience
• Must have a comprehensive understanding of collection methods and provincial regulations
• Must be proficient in English
• Proficiency with the CUBS or DRS collection software is an asset
• Detail-oriented, organized, efficient and ability to multi-task.
• Excellent communication and leadership skills

• To develop and execute collection and recovery strategies and programs for the Branch as set forth by senior management
• To meet and exceed all client recoveries
• Create, implement, and monitor action plans
• Develop and maintain professional agency/client business relationships
• Adhere to administrative policies and procedures as set out in the company policies manual
• Work with the Executive team to ensure all workplans for specific clients are maintained
• Work collaboratively with the senior management to assist in setting branch objectives
• Ensure staff recruiting, training and supervisory programs and performance evaluation systems are effectively utilized within Company Guidelines
• Set goals for team personnel
• Manage a team of collectors to ensure that they’re all working towards their assigned collection goals
• Create an inspiring team environment, motivating and coaching team members, setting clear team goals and deadlines
• Double calls when necessary and provide feedback
• Ensure the proper training and development of new hires
• Ensure collectors follow protocols, laws, and regulations to collect payments efficiently
• Monitor the ongoing performance of the team and collection aging, assigning tasks to the team to ensure timely collection of payments
• Assist the management team with performance appraisals and disciplinary measures
• Provide accurate daily reporting on projections and MTD recoveries for the team
• Track daily attendance and provide accurate reporting to payroll on timecards
• Perform collection duties, i.e. negotiate payments while maintaining compliance and accurately recording all details of communication within the system
• Produce management reports as needed