ABOUT FIGURE

Figure is maximizing the value of homeownership in ways that benefit consumers and the industry alike. We’re helping homeowners tap their liquidity easily, efficiently and reasonably for purpose-driven, significant expenditures – everything from dream home renovations and debt consolidation to small business formation.
In seven years, we’ve become the country’s #1 non-bank HELOC lender. As a financial technology firm operating at the intersection of regulation and transformation, we’re a “unicorn” – a group of fewer than 1000 companies globally that is valued at $1B or more and has been in operation for less than ten years.
Our mission requires us to have a creative, team-oriented, and supportive environment where everyone can do their absolute best. We are motivated, innovative, collaborative, and curious. We value individuals who bring a problem-solving mindset to every task. Every day at Figure is a journey in continuous learning combined with a focus on getting work done that makes a difference. Join us!
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Figure Series D Announcement

ABOUT THE ROLE

The Collections Manager will oversee the daily operations of the 0-60 day delinquent collections team for all Figure serviced products. The Collections Manager will be accountable for individual collectors and overall team performance. Primary KPI for this role will be 0-30 and 30-60 day role rates. This includes, but is not limited to: building out processes and procedures (for collections and loss mitigation strategies), assessing day to day performance, quality of work, and goal setting. Directs development and implementation of strategic plans; ensures projects are designed and implemented efficiently and effectively; directs departmental business continuity planning to minimize risk. This position reports to the Director of Servicing and will be based in the office (hybrid).

WHAT YOU’LL DO

• Develop and implement strategies to improve collection processes and efficiencies to maximize recovery and reduce roll rates
• Actively hire, train, manage motivate, and coach a team of collectors through performance coaching and ongoing training to ensure consistent optimal performance and successful achievement of department goals
• Insure compliance of the collections group with all applicable laws and regulations
• Prepare regular reports on collections activities, presenting data and insights to upper management to identify trends and recommend strategies
• Define system capabilities, evaluate current and potential technology use and the need for improved performance
• Continuous development of incentive plan for the collectors that coincides with monthly/quarterly goals
• Collaborate with cross-functional teams, including legal, compliance, and customer operations, to enhance processes and resolve escalated customer issues.
• Conduct frequent department meetings to provide organizational, department and industry updates and facilitate the training and coaching of team members as needed
• May include management of 3rd party collection vendor and other 3rd parties such as vendors performing field visits
• Additional duties and assignments as needed