POSITION: COLLECTIONS MANAGER

Park West Professional Services operates as a specialized Servicing Center for lending companies offering personal loans and lines of credit through online and phone-based services to customers across the U.S. We are seeking an experienced Collections Supervisor or Manager to lead our domestic call center collection department, with a focus on team building, streamlining processes and achieving outstanding results.

QUALIFICATIONS

• 5+ years of experience as a Manager or Supervisor of a collections team.
• Comprehensive knowledge of collections KPIs and their interdependencies.
• In-depth knowledge of collections practices and procedures.
• Knowledge of standard collections regulations and compliance requirements, or a willingness to learn and develop expertise in this area.
• Experience developing, interpreting, and integrating reports to enhance departmental performance.
• Ability to create, explain and incorporate reports to better the department.
• Advanced proficiency in Microsoft Excel, Word, Outlook, and PowerPoint.
• A post-secondary diploma in any discipline is required, though a bachelor’s degree in finance, accounting, business administration, or a related field is preferred.

ADDITIONAL QUALIFICATIONS

• Strong integrity, professionalism, and work ethic, with the ability to maintain a positive work atmosphere.
• Proven leadership, coaching, and mentoring skills in a high-performance team environment.
• Exceptional ability to manage and prioritize a complex workload while meeting performance targets.
• Results-driven with a proactive, action-oriented approach.
  Job Type: Full-time
  Pay: $60,000.00-$70,000.00 per year

Additional pay:

• Commission pay

Benefits:

• Dental care
• Paid time off
• Vision care

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: In perso

• Build, Lead and Motivate: Onboard, train, inspire and manage a team dedicated to delivering exceptional collections results.
• Strategic Development: Create and implement strategies to ensure timely payments, and maintain professionalism throughout the collections process.
• Performance Management: Monitor team performance, providing consistent feedback, coaching, and training to maintain high standards in customer service and collections efficiency.
• Cross-Department Collaboration: Work closely with other departments to ensure a seamless customer experience that aligns with company values from initial engagement through the collections journey.
• Conflict Resolution: Address escalated customer and collections issues with a balanced and solution-oriented approach, preserving customer relationships while safeguarding company interests.
• Data-Driven Insights: Analyze department metrics and collections outcomes to identify trends, drive improvements, and inform strategic decision-making.
• Regulatory Compliance: Ensure all collections and customer service activities adhere to applicable laws, regulations, and ethical standards.