SPECIFIC ACCOUNTABILITIES

• Deliver Exceptional Member Service by consistently providing high-quality service to both internal and external members, aligning with Allegacy’s Brand Culture.
• Exhibit and demonstrate Allegacy’s shared values of Helpful, Humble, Hungry, Honest and Hopeful.
• Maintain accurate records. Keep timely and precise notes, files and records of debtor interactions and payment statuses.
• Manage Delinquency Ratio. Keep the delinquency ratio or below the rate established by management to minimize losses.
• Minimize Charge-off losses. Work to keep charge-off losses to a minimum.
• Utilize Strong Computer Skills. Ensure software is adequately used to maintain efficiency at acceptable levels.
• Protect the Credit Unions Assets in all collection activities.
• Follow up on loans within 30 days of delinquency unless extenuating circumstances exist.
• Provide guidance and support to entry level debt collectors.
• Conduct detailed analysis of debtor accounts to identify trends and potential issues.
• Create and implement strategies to improve collection rates and reduce delinquency.
• Prepare detailed reports and analysis for management as requested.
• Develop long term strategies for debt collection and recovery.
• Lead and mentor the debt collection team, providing training and development opportunities.
• Handle the most challenging and high value debtor cases.
• Create and update policies and procedures to enhance collection efficiency.

KNOWLEDGE, SKILLS AND ABILITIES

• Advanced financial knowledge
• Enhanced communication skills
• In-depth compliance knowledge
• Proficient computer skills
• Strong ability to manage multiple tasks and deadlines
• Advanced problem solving abilities
• Ability to work effectively in a fast paced team environment and lead team initiatives
• High personal integrity and reliability
• Ability to listen and respond effectively to members’ needs and concerns
• Eligibility to be bonded
• Advanced negotiation skills
• Ability to conduct detailed analysis of debtor accounts to identify trends and potential issues
• Skills in creating and implementing strategies to improve collection rates and reduce delinquency
• Proficient in preparing reports and analysis for management
• Ability to provide guidance and support to entry level debt collectors
• Ability to develop long term strategies for debit collection and recovery
• Mentor the collections team; provide training and development opportunities
• Ability to handle the most challenging debtor cases
• Ability to create and update policies and procedures as needed
• Ability to manage and resolve critical situations effectively
• Advanced skills in utilizing the latest technology and software for efficient debt collection processes

Requirements:

• Bachelor’s degree preferred, especially in finance, business or a related field.
• Associates degree acceptable with 5+ years relevant experience.
• High School Diploma or equivalent with 10+ years relevant experience
• Minimum of 7+ years in collections
• Past experience in a financial institution preferred

At Allegacy, there’s a common thread that runs through all of us. It’s our commitment to doing right and our promise to members to always do the right thing for their wellbeing. Every employee in our organization is accountable to living out our brand in meaningful ways as our promise motivates our beliefs, our behaviors, and the benefits we share together. In order to achieve this state of success, this position will provide and will be responsible for ensuring that delinquency and write offs are kept to a minimum by ensuring that legal actions to collect are initiated.