NATURE AND SCOPE

This position is an advanced collections role that reports to the Director of Account Management Services and works with other collection personnel who report to the Director of Account Management Services and others who report to the SVP, Lending. This position requires interaction with staff in all departments. The incumbent makes collections calls to members. The incumbent must possess a strong knowledge of the FDCPA as well as all laws and regulations which govern our work. The incumbent must communicate well and understand how to deal with difficult members in difficult situations ensuring that delinquency and write offs are kept to a minimum while remaining focused on good member service. The incumbent must overcome challenges of debtors who are trying to avoid paying. To overcome these challenges the incumbent must be skilled in skip tracing and exercise determination, patience and persistence.

SPECIFIC ACCOUNTABILITIES

• Deliver Exceptional Member Service by consistently providing high-quality service to both internal and external members, aligning with Allegacy’s Brand Culture.
• Exhibit and demonstrate Allegacy’s shared values of Helpful, Humble, Hungry, Honest and Hopeful.
• Maintain accurate records. Keep timely and precise notes, files and records of debtor interactions and payment statuses.
• Manage Delinquency Ratio. Keep the delinquency ratio or below the rate established by management to minimize losses.
• Minimize Charge-off losses. Work to keep charge-off losses to a minimum.
• Utilize Strong Computer Skills. Ensure software is adequately used to maintain efficiency at acceptable levels.
• Protect the Credit Unions Assets in all collection activities.
• Follow up on loans within 30 days of delinquency unless extenuating circumstances exist.
• Provide guidance and support to entry level debt collectors.
• Conduct detailed analysis of debtor accounts to identify trends and potential issues.
• Create and implement strategies to improve collection rates and reduce delinquency.
• Prepare detailed reports and analysis for management as requested.
• Develop long term strategies for debt collection and recovery.
• Lead and mentor the debt collection team, providing training and development opportunities.
• Handle the most challenging and high value debtor cases.
• Create and update policies and procedures to enhance collection efficiency.

KNOWLEDGE, SKILLS AND ABILITIES

• Advanced financial knowledge
• Enhanced communication skills
• In-depth compliance knowledge
• Proficient computer skills
• Strong ability to manage multiple tasks and deadlines
• Advanced problem solving abilities
• Ability to work effectively in a fast paced team environment and lead team initiatives
• High personal integrity and reliability
• Ability to listen and respond effectively to members’ needs and concerns
• Eligibility to be bonded
• Advanced negotiation skills
• Ability to conduct detailed analysis of debtor accounts to identify trends and potential issues
• Skills in creating and implementing strategies to improve collection rates and reduce delinquency
• Proficient in preparing reports and analysis for management
• Ability to provide guidance and support to entry level debt collectors
• Ability to develop long term strategies for debit collection and recovery
• Mentor the collections team; provide training and development opportunities
• Ability to handle the most challenging debtor cases
• Ability to create and update policies and procedures as needed
• Ability to manage and resolve critical situations effectively
• Advanced skills in utilizing the latest technology and software for efficient debt collection processes

REQUIREMENTS

• Bachelor’s degree preferred, especially in finance, business or a related field.
• Associates degree acceptable with 5+ years relevant experience.
• High School Diploma or equivalent with 10+ years relevant experience
• Minimum of 7+ years in collections
• Past experience in a financial institution preferred
  Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• On-the-job training
• Opportunities for advancement
• Paid time off
• Paid training
• Parental leave
• Referral program
• Vision insurance

Experience:

• Collections: 7 years (Required)
• Financial services: 3 years (Required)

Ability to Commute:

• Winston-Salem, NC 27103 (Required)

Ability to Relocate:

• Winston-Salem, NC 27103: Relocate before starting work (Required)

Work Location: In perso

At Allegacy, there’s a common thread that runs through all of us. It’s our commitment to doing right and our promise to members to always do the right thing for their wellbeing. Every employee in our organization is accountable to living out our brand in meaningful ways as our promise motivates our beliefs, our behaviors, and the benefits we share together. In order to achieve this state of success, this position will provide and will be responsible for ensuring that delinquency and write offs are kept to a minimum by ensuring that legal actions to collect are initiated.