We know that the collections industry often suffers from a bad reputation, but in reality, that perception is outdated and unfair to the many companies that lead with integrity and empathy.
At CCA, we’re redefining what collections can be. We treat people with respect, communicate with clarity, and focus on finding real solutions—not just chasing payments.
If you believe compassion matters, especially when someone’s going through a tough time in their lives—this role offers a chance to make a meaningful impact. You’ll connect with individuals, to offer support, listen without judgement, and help guide them through financial challenges with professionalism and respect.
Our downtown Winnipeg office is ready to welcome new team members.

WHAT YOU BRING

We’re looking for individuals who are:

• Strong communicators with excellent verbal and written skills
• Skilled in negotiation and conflict resolution
• Self-motivated, goal-oriented, and detail-focused
• Ethical and professional in all interactions
• Comfortable working independently and in a fast-paced team environment
• Proficient with computers and fluent in English

Experience in collections, customer service, or call centres is a bonus—but not required. If you’re eager to learn, grow, and make a difference, we’d love to hear from you.

As a Collections Officer, you will:

• Speak with consumers who’ve missed payments—some recently, some long-term
• Establish contact through inbound and outbound calls
• Work within clear policy and process to offer fair and firm solutions
• Negotiate payment arrangements in accordance with client and company guidelines
• Investigate and advise on payment plans and settlement options
• Serve as the contact/liaison for your assigned account portfolio
• Document calls accurately and meet compliance standards
• Manage each call with confidence, an empathetic ear, and clear boundaries
• Uphold the CCA Code of Conduct by treating every consumer with integrity, honesty, dignity, and respect.