WHO ARE WE LOOKING FOR?

We are seeking a dedicated and empathetic Collections Officer to assist tenants with various inquiries related to their rental properties. The ideal candidate will:

• Set up payment arrangements for past-due accounts
• Provide exceptional customer service with empathy
• Redirect inquiries to appropriate departments
• Create property issue tickets for local offices
• Explain renters insurance and basic bill breakdowns

KEY QUALIFICATIONS:

• Empathy: Demonstrates understanding and compassion when interacting with tenants
• Professionalism: Maintains a respectful, polite, and professional attitude
• Attendance: Consistently reliable and punctual

REQUIREMENTS:

• Post-secondary education or equivalent
• Minimum age: 18
• Fluent in English with strong active listening skills
• Proficient in data entry, MS Outlook, and MS Excel
• Ability to pass a background check with valid government-issued ID
• Prior collections experience preferred
• Personal equipment requirements: wired headset, and hardwired internet connection (company-provided equipment must be picked up from our office at 1880 O’Connor Dr, North York, ON M4A 1W9 the week before starting)

• Engage with customers through inbound and outbound calls to collect outstanding bills
• Resolve account delinquencies by setting up payment arrangements or plans
• Follow up with customers via phone and email
• Adhere to portfolio policies and procedures
• Meet and exceed performance goals
• Assist customers in a fast-paced, growth-oriented contact center environment
• Maintain a customer-focused approach with a willingness to assist professionally
• Utilize excellent communication, negotiation, and problem-solving skills
• Navigate multiple applications and demonstrate tech-savviness
• Apply strong decision-making skills and troubleshoot customer issues effectively
• Bring enthusiasm and energy to a collaborative team environment