Collections Officer

at  ContactPoint360

North York, ON M4A 1W9, Canada -

Start DateExpiry DateSalaryPosted OnExperienceSkillsTelecommuteSponsor Visa
Immediate23 Apr, 2025USD 17 Hourly23 Jan, 2025N/AEnglish,Compassion,Secondary EducationNoNo
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Description:

WHO ARE WE LOOKING FOR?

We are seeking a dedicated and empathetic Collections Officer to assist tenants with various inquiries related to their rental properties. The ideal candidate will:

  • Set up payment arrangements for past-due accounts
  • Provide exceptional customer service with empathy
  • Redirect inquiries to appropriate departments
  • Create property issue tickets for local offices
  • Explain renters insurance and basic bill breakdowns

KEY QUALIFICATIONS:

  • Empathy: Demonstrates understanding and compassion when interacting with tenants
  • Professionalism: Maintains a respectful, polite, and professional attitude
  • Attendance: Consistently reliable and punctual

REQUIREMENTS:

  • Post-secondary education or equivalent
  • Minimum age: 18
  • Fluent in English with strong active listening skills
  • Proficient in data entry, MS Outlook, and MS Excel
  • Ability to pass a background check with valid government-issued ID
  • Prior collections experience preferred
  • Personal equipment requirements: wired headset, and hardwired internet connection (company-provided equipment must be picked up from our office at 1880 O’Connor Dr, North York, ON M4A 1W9 the week before starting)

Responsibilities:

RESPONSIBILITIES:

  • Engage with customers through inbound and outbound calls to collect outstanding bills
  • Resolve account delinquencies by setting up payment arrangements or plans
  • Follow up with customers via phone and email
  • Adhere to portfolio policies and procedures
  • Meet and exceed performance goals
  • Assist customers in a fast-paced, growth-oriented contact center environment
  • Maintain a customer-focused approach with a willingness to assist professionally
  • Utilize excellent communication, negotiation, and problem-solving skills
  • Navigate multiple applications and demonstrate tech-savviness
  • Apply strong decision-making skills and troubleshoot customer issues effectively
  • Bring enthusiasm and energy to a collaborative team environment

OUR PURPOSE:

Our goal is to create the best human experience, ensure the highest client satisfaction, and transform clients’ customers into loyal advocates for life.
Check out our YouTube video: https://youtu.be/AsPjX-5uyQ


REQUIREMENT SUMMARY

Min:N/AMax:5.0 year(s)

Outsourcing/Offshoring

Sales / BD

Customer Service

Diploma

Proficient

1

North York, ON M4A 1W9, Canada