WHO WE ARE LOOKING FOR:

We are hiring Full-Time Collection Officers to join our dynamic team. In this role, you will interact with customers via inbound and outbound calls, assisting with outstanding payments and account resolutions.

WORK-FROM-HOME REQUIREMENTS:

• Wired headset and hardwired internet connection.
• Company-provided equipment to be picked up from our office before your start date.

KEY RESPONSIBILITIES:

• Contact customers via phone and email to collect outstanding bills and negotiate payment arrangements.
• Resolve account delinquencies while ensuring compliance with policies and procedures.
• Maintain professionalism, empathy, and strong communication while handling sensitive financial matters.
• Meet and exceed performance targets by applying effective negotiation and problem-solving techniques.
• Accurately document customer interactions and payment commitments in company systems.
• Utilize multiple applications efficiently and troubleshoot customer concerns when necessary.

OUR PURPOSE:

Our goal is to create the best human experience, ensure the highest client satisfaction, and transform clients’ customers into loyal advocates for life.
Check out our YouTube video: https://youtu.be/AsPjX-5uyQ