Collections Officer at EastWest Bank

Manila, Metro Manila, Philippines -

Full Time

Start Date

Immediate

Expiry Date

27 May, 26

Salary

0.0

Posted On

26 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Reconciliation, Adjustments, Collection Actions, Account Maintenance, Skip Tracing, Field Visits, Repossession, Insurance Claims, Redemption Requests, Customer Concern Resolution, Coordination

Industry

Banking

Description

Location: Ortigas Corporate Title: Junior Officer to Manager Work Arrangement: On-site Our Consumer Lending Team is looking for experienced professionals to join us in Ortigas in the role of Collections Officer. In this role you will manage long-outstanding auto loan accounts through reconciliation, adjustments, and effective collection actions. You will support the resolution of delinquent accounts and contribute to achieving collection targets. Your dream. Our focus. East West Banking Corporation (EastWest) is one of the largest universal banks in the Philippines, and is committed to continuously invest in people and in process, product, and service enhancements, and embrace new ideas to enhance the EastWest experience. We empower our employees to drive their careers and are committed to provide the runway for them to grow. We value teamwork and individual initiative. Join us and be part of a highly engaged team, and a workplace that promotes development and goal attainment. Whether you're just starting out, or already a seasoned professional, EastWest can help you unleash your potential, and bridge the gap between dream to success. What the role will entail: Reconcile and review auto loan accounts to support timely collection and resolution Implement account maintenance such as reversals, adjustments, and client information updates Record all collection actions accurately in the system Endorse accounts for skip tracing, field visits, or repossession when necessary Facilitate insurance claims and process redemption requests Respond to customer concerns professionally and resolve issues within standard timelines Assist in achieving unit targets by supporting co-collections associates What we're looking for: Bachelor's degree in either Business, Accountancy, Management, or Finance is preferred At least 1 year of experience in credit or collections, preferably in auto or consumer loans Working knowledge of collections processes and basic banking operations Detail-oriented with strong communication and coordination skills What you can expect from joining our team: Career development and training opportunities Competitive salary package and benefits Performance-based incentives and recognition Mentorship from experienced professionals Clear career progression paths for long-term growth

Responsibilities

The Collections Officer will manage long-outstanding auto loan accounts by performing reconciliation, adjustments, and effective collection actions to support the resolution of delinquent accounts. Key duties include implementing account maintenance, recording actions accurately, endorsing accounts for external actions, facilitating claims, and responding to customer concerns.