ABOUT THE ROLE

The Collections Officer is responsible for effectively managing a portfolio of debtors and ensuring payments on overdue accounts are made in a timely manner. This will include:

• Investigating, monitoring and collecting on overdue accounts.
• Provide excellent customer service at all times
• Managing a portfolio of debts
• Collecting on outstanding debt
• Negotiating payment terms
• Provide monthly aged debtor reports to management with explanations of overdue unpaid debt
• Account reconciliations
• Monitoring arrangements and finalising accounts
• Liaise with branch personnel regarding unpaid disputed debtor invoices
• Allocating payments as per remittance advices
• Liaise between customer and operations