What Will You Be Doing?

Your responsibilities will include:

• Connecting with customers: Making outbound calls and handling inbound enquiries to discuss outstanding accounts.
• Finding solutions: Understanding individual circumstances and negotiating appropriate repayment arrangements.
• Building relationships: Establishing trust through clear communication, active listening and a professional approach.
• Investigating accounts: Identifying and locating customers while reviewing relevant account information.
• Supporting customers in financial difficulty: Recognising when additional support may be needed and working towards practical, appropriate outcomes.
• Maintaining accurate records: Updating customer information and documenting interactions across our systems.
• Achieving results: Working towards individual performance targets and contributing to the success of the wider team.
• Doing things the right way: Following relevant procedures, regulatory requirements and compliance standards in every interaction.
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