Collections Officer at National Credit Recovery Inc

, , Canada -

Full Time

Start Date

Immediate

Expiry Date

04 Aug, 26

Salary

50400.0

Posted On

06 May, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Debt Collection, Negotiation, Customer Relationship Management, Call Center Operations, English Communication, Microsoft Office, Basic Mathematics, Time Management, Organizational Skills, Regulatory Compliance

Industry

Outsourcing and Offshoring Consulting

Description

Who Are We? National Credit Recovery Inc (NCRi) is a digitally powered, human-delivered Global Customer Experience Management organization with multiple locations in Canada and abroad. We provide a wide range of business solutions to help businesses thrive. We are a sought-after solutions partner for flawless AR, Omni-Channel CX, Digital Transformation, and Smart Software solutions. Our mission is to deliver elevated customer experiences to our clients, leveraging deep operational knowledge and process expertise, a strong and versatile technology stack, and a diverse geographic footprint. We focus on engaging early with our clients and leverage a consultative approach to deeply understand our clients’ brands and design customized solutions to complex customer challenges. Job Description: We are seeking a Collections Officer for the Operations Department to assist with debt collection. The collections officer will call customers to notify them of their debts, arrange payment plans, and ensure that payments are made as soon as feasible. Your Role: As a Collections Officer, you will play a crucial role in communicating with clients for outstanding amounts. Your responsibilities include (but not limited to): * Establishing professional relationships with clients, educating them on best practices * Negotiating optimal payment arrangements to resolve customers' bills * Maintaining a high level of professionalism in all interactions * Contacting past-due customers by phone, negotiating payment agreements, and sending correspondence * Updating customer account information and documenting call activity details * Handling objections, excuses, and adhering to regulatory standards and best practices * Achieving individual collection targets to meet department and company goals What You Bring: * 3rd-party collections experience is an asset * At least 1 year of experience in the call center industry * Excellent oral and written communication skills in English for consistent collection calls * Comfortable with Microsoft Ecosystem (word, excel, outlook, etc) * Ability to display a prior track record of top-tier results * Strong math skills with the ability to perform basic calculations quickly * Strong work ethic and willingness to learn * Ability to pass a background check * Solid organizational and time management skills * Ability to adapt in a fast-paced environment * Must be able to work one night shift in a week Home office equipment requirements : * Equipment will be provided by the company * Successful candidates will be pre-screened by our technical support team to ensure they meet all requirements to continue before being invited to training. * Broadband Internet with a wired connection from the computer to the modem. Speed must be 50 MPBS upload and 20 MPBS download. Application Process: If you are a motivated individual who thrives in a dynamic and supportive work environment, we’d love to hear from you. Please note that any offer of employment will be conditional upon the completion of background and reference checks, including a criminal record check and/or credit check (where applicable). We value diversity and encourage applications from people with disabilities. Accommodation is available upon request throughout the selection process. We appreciate all applications; however, only those shortlisted will be contacted by our Talent Acquisition Team.

Responsibilities

The Collections Officer is responsible for contacting past-due customers to notify them of debts and negotiate payment arrangements. They must maintain professional relationships while documenting call activity and meeting individual collection targets.